Call 12305 to complain and get a reply in a few days.

After the accepting institution dials 12305, it shall handle the complaint within 30 days after receiving it.

After receiving the complaint of 12305, the accepting institution shall handle it within 30 days. If the complainant disagrees with the result, he may appeal to the postal administration department. The postal administration department shall give a reply within 30 days after receiving the complaint. If you need to cancel the complaint, you can contact the State Post Bureau by phone or website. The postal administration department shall decide whether to accept the complaint within 5 days after receiving it, and notify the complainant in time.

Social security complaint handling process:

1. Complaint acceptance: After receiving a complaint, the social security agency shall register the contents of the complaint and judge whether it falls within its acceptance scope;

2. Complaint review: For accepted complaints, social security agencies need to review the contents of the complaints and confirm the specific facts and problems of the complaints;

3. Investigation and verification: the social security agency will investigate the contents of the complaint to verify the authenticity of the complaint;

4. Decision: The social security agency will make a corresponding decision according to the investigation results and feed it back to the complainant;

5. Result feedback: The social security agency shall inform the complainant of the processing result in writing and explain the appeal channel.

6. Complaint mechanism: If the complainant is not satisfied with the handling result, he can appeal to the social security agency at a higher level or the relevant department according to law.

To sum up, when the public makes a complaint through 12305, the accepting institution must handle it within 30 days, decide whether to accept it within 5 days, and notify the complainant at the same time; If you disagree with the result, you can appeal to the postal administration, and the postal administration also needs to make a reply within 30 days; If you want to cancel the complaint, you can contact the State Post Bureau by phone or website.

Legal basis:

Measures for handling complaints from telecom users

Article 8

Telecom business operators should seriously accept user complaints and reply to users within 15 days from the date of receiving user complaints. Users who are dissatisfied with the handling results of the telecom operators or the telecom operators fail to reply within 15 days after receiving the complaint may lodge a complaint with the complaint accepting institution.