Why isn't the sound of Samsung s5 video music message turned down?

According to your description, if your ringtone is too small, I suggest you try the following:

1. Settings-Sound-Volume-Turn the volume to the maximum.

2. Check whether the speaker position of the mobile phone is blocked.

3. Back up the data and try to restore the factory settings (Setup-Reset-Restore the factory settings)

If you still can't solve the problem that the bell is too small, I suggest you contact the after-sales service center to check the machine specifically. Please click on.

Samsung knows to provide you with high-quality solutions and answer your questions attentively, hoping to get your satisfactory evaluation.