12306 How soon will the refund arrive?

12306 The time for the refund to arrive in the account is generally within 24 hours, generally within 3 minutes, and the longest time is no more than 15 working days. After submitting the refund application at 12306, the refund will be made according to the online payment tool used when purchasing tickets.

On June 5438+ 10, 2022, the railway department extended the ticketing service time of 12306 website (including mobile phone client) from 5: 00 to 23: 30 every day to 5: 00 to100 the next morning (except every Tuesday); Provide 24-hour internet refund service, and the deadline for refund is extended from 25 minutes before the bus stop.

12306 refund and deduction rules

There is no refund fee for refunds made more than 0/5 days (excluding) before driving.

Refund fees at other times are as follows:

1. If the departure time of the bus station is more than 48 hours, it will be calculated as 5% of the fare; If the departure time exceeds 24 hours, it will be calculated as 10% of the fare; If the train leaves less than 24 hours, it will be calculated at 20% of the fare.

2. If other trains arrive at the station more than 15 days before departure, or refund their tickets before 15 days, a refund fee of 5% will still be charged.

3. If the travel date of the ticket after the change (including the change at the place of arrival) is at the peak of Spring Festival travel rush, a refund fee of 20% of the face price will be charged.