Siemens refrigerator door-to-door fee 2022

Warranty (Siemens refrigerator) refers to the guarantee or commitment made by the manufacturer who manufactures, assembles, packages, sells or otherwise provides Siemens refrigerator to the state of Siemens refrigerator and its supporting services. Nationwide, warranty can be called "guarantee", "quality assurance", "quality assurance" and "quality assurance". And the warranty can be called "Three Guarantees" if the relevant provisions of Siemens refrigerator "Three Guarantees" apply. In other jurisdictions outside the country, the guarantee may be called "guarantee" or "guarantee".

What is "Three Guarantees"?

"Three Guarantees" is the abbreviation or generalization of the responsibility of "repair, replacement and return" in the regulations on the responsibility of repair, replacement and return of household appliances, Siemens refrigerators, household appliances and other related Siemens refrigerators (namely "Three Guarantees Regulations"). The "Three Guarantees" regulation is the minimum warranty that consumers can enjoy for relevant Siemens refrigerators as stipulated by law, which can be understood as "legal warranty".

Provisions on Three Guarantees Service of Refrigerators

According to the relevant requirements of "People's Republic of China (PRC) Consumer Protection Law", "People's Republic of China (PRC) Refrigerator Quality Law" and "Provisions on Responsibility for Repair, Replacement and Return of Some Commodities", consumers can enjoy the three-guarantee service according to the following provisions after purchasing Siemens household appliances refrigerators.

1. 1 Three Guarantees Service Start Date

The refrigerator three-guarantee service starts from the date of purchasing the invoice. When there is no purchase invoice, the date of sales voucher/sales contract shall be taken as the starting date. If there is no purchase invoice and sales voucher/sales contract, the next day of the production month (production number FD) shall be taken as the start date of the Three Guarantees service. For refrigerators without the above certificates, because there is no way to verify the purchase facts/real information of refrigerators, they will not be able to enjoy the manufacturer's three-guarantee service.

1.2 Three Guarantees Service Voucher

The three-guarantee service voucher includes purchase invoice, sales voucher (online brand official banner/self-operated store of brand cooperative e-commerce platform/shop order screenshot of brand certified dealer, machine-printed receipt, machine-printed sales slip and machine-printed shopping receipt) and sales contract (with clear seal).

1. Expenses outside the warranty period:

1. "Maintenance costs" refers to the labor costs paid by consumers to engineers, including the sum of product inspection costs, repair costs, debugging costs, equipment wear and tear, depreciation and auxiliary materials costs, but excluding spare parts costs and product transportation costs. Inspection fee is included in the maintenance fee. At the same time, users within 30 kilometers of one-way are exempt from on-site service fees;

2. "Inspection fee" refers to the corresponding labor fee charged to the user when the engineer has detected the cause of the fault and can repair it, but the user proposes not to repair it;

3. "Installation and machine transfer" refers to the labor costs of disassembling and reinstalling the flat products purchased by users after one installation, excluding transportation costs. For products that need to be moved, no matter whether they are under warranty or not, there is a charge.

4. "Debugging": refers to the maintenance of the flat products purchased by users without opening the chassis, and the service engineer only adjusts the labor cost of restoring the normal use function of the products through buttons or remote controls;

5. "Door-to-door service fee" refers to the one-way transportation fee charged by some special users at the rate of 1 yuan/km when their door-to-door location is more than 30 kilometers away from our service outlets;

6 "Transportation fee": refers to the transportation fee charged to the user when the product needs to be repaired by service personnel: the round-trip transportation fee is within 20 kilometers of 40 yuan, and the user shall bear the excess of 2.0 yuan/kilometer. Long-distance transportation costs can be settled through consultation with users;

7. "Spare parts cost" refers to the total cost of replacing spare parts by repairers in the process of repairing products.

8. The maintenance cost of the products to be repaired is as follows: The maintenance cost standard is based on the price of the products with the same size in the on-site maintenance cost standard, and is reduced to 20 yuan (except the remote controller). The repaired product can be repaired after finding out the cause of the failure, but if the user voluntarily proposes not to repair it, the inspection fee will be reduced to 10 yuan according to the price of the same size product in the door-to-door charging standard (except for the remote controller). There are no irreparable spare parts, technologies and equipment, and no fees are charged to users;

9. The maintenance fee for replacing the display screen is charged according to the maintenance fee for the TV with the same size in the above table, but it does not include spare parts, transportation and other expenses.

Two. Others:

1. Explanation of valid warranty certificate:

2. If there is no valid warranty certificate, the warranty can be calculated 30 days after the delivery date of the whole machine.

3. The certificate of conformity is not a valid warranty certificate.

4. If there is any conflict between these provisions and national or local laws, the laws shall prevail. To the extent permitted by law, these provisions shall prevail.

During the free warranty period, our company has the ownership of the replaced faulty parts.

6. This service policy is applicable to flat products sold in China (except Hongkong, Macau and Taiwan Province Province). Users who use outside the designated area cannot enjoy the warranty policy of the designated area.

7. Siemens Electronics (Shenzhen) Co., Ltd. is responsible for the interpretation of these provisions and has the right to adjust the price of various charges.

What traps should we pay attention to in home appliance maintenance?

First, it is recommended to choose a regular repair shop for maintenance.

If the household appliances purchased by users fail within the validity period of the three guarantees, they should go to the designated brand maintenance center for maintenance. If it exceeds the validity period of the three guarantees, it is also recommended to go to a qualified entity repair shop for repair.

Pay attention to carefully dial unverified online search or small advertisements to avoid unlicensed and unqualified black repairs.

Second, the maintenance of consumption vouchers

When repairing household appliances, you must keep the maintenance certificate and ask the other party to issue a formal invoice, indicating the maintenance telephone number and maintenance record, so as to protect rights afterwards.

Third, understand the details of maintenance costs.

Before maintenance, ask clearly about the charging items and charging standards to ensure that there will be no arbitrary charges, such as disassembling the machine to collect maintenance fees. , should be avoided.

Fourth, we should pay attention to the difference between warranty and warranty when buying home appliances.

These are three commodity services provided by Sambo merchants: maintenance, replacement and return. Consumers' three guarantees service is also protected by law. Maintenance is the free maintenance obligation of the merchant within the validity period of the three guarantees. In case of quality problems within the validity period, the merchant shall provide free maintenance in accordance with the provisions of national laws and regulations, and shall not charge any fees to consumers. Warranty refers to the maintenance period of goods customized by merchants according to the nature and value of goods. Under normal circumstances, after the warranty period expires, you can charge maintenance fees such as material costs and labor costs. So be sure to see if it is a warranty or a repair.

About our Siemens refrigerator service, it must be a service plan that is normal and reasonable and does not violate laws and regulations. When customers have problems in the process of using our refrigerator and can't solve them by phone or internet. The flow of this scheme is as follows: Step 1: After receiving the customer's phone call or network information, the customer service staff can't solve the problem that they can only provide Siemens refrigerator service through communication. Customer personnel need to know where the customer's problems are and register the customer's problems and customer information. Step 2: The customer service staff will hand over the customer's demand information for Siemens refrigerator service to the relevant staff. Step 3: After receiving the information of Siemens refrigerator service, the relevant staff should assign the task to the specific staff of the company as soon as possible. Step 4: Siemens refrigerator service personnel should contact the customer immediately after receiving the assignment from the superior and make an appointment with the customer for Siemens refrigerator time. Step 5: Siemens refrigerator service personnel will arrive at the customer's address within the time agreed with the customer, serve them and charge corresponding fees. Step 6: After the service personnel return to the company, they need to systematically report the problems and information in this service and submit them to the after-sales service department of the company. Step 7: Our company will pay a return visit to this service by telephone or online, asking customers about the use of refrigerators and their feelings during the service.

Siemens sanbao after-sales service

1. The company has service refrigerators in more than 70 large and medium-sized cities across the country. I have full-time maintenance technicians, who have many years of experience in water supply and drainage system maintenance, which can fully meet your after-sales service requirements;

2. Guide the installation and debugging of water pump units;

3. If there is any problem during the on-site installation of the refrigerator after the arrival of the goods, our company will make an installation plan according to the specific situation of the user within 2 hours after receiving the notice to guide the user to correctly install the connected water pump unit.