12368 What is it mainly responsible for?

12368 is mainly responsible for human resources and social security policy consultation, service guide, treatment inquiry, complaints and reports and other related services.

1. Policy consultation on human resources and social security: 12368 Provide citizens with policy consultation on human resources and social security, including social insurance, wages and benefits, recruitment and job hunting, training and examinations, etc.

2. Service guide: 12368 provides the public with a guide to human resources and social security services, including information such as service flow, material requirements, processing time limit and charging standards.

3. Treatment inquiry: 12368 provides social insurance treatment inquiry service for citizens, including pension insurance, medical insurance, unemployment insurance, work injury insurance and maternity insurance.

4. Complaints and reports: 12368 provides citizens with complaints and reports on human resources and social security, including reports on violations of labor security, mediation of labor disputes, and complaints about human resources and social security policies.

5. Other related services: 12368 also provides other related services to the public, such as voice and SMS services, as well as human resources and social security services such as voice and video.

Refer to Baidu Encyclopedia-12368 for the above contents.