This is the way to deal with bad reviews.

Don't get too excited when you meet a buyer who gives you a bad review. Be sure to deal with it calmly, such as:

1, try to pay attention to the bad reviews of the store regularly, and pay attention to the evaluation of the buyer within one or two minutes after the seller evaluates you or you evaluate the feedback from the other party. If you see a bad review, you should contact the buyer quickly, so that the buyer has a high probability of going online;

2. If the buyer logs in and evaluates through the webpage, I suggest you send a text message to test the situation. After all, sometimes buyers may be inconvenient. If he replies to the message, it means that the other party may be willing to accept the message. If you don't reply to the message, you can only contact by phone.

If the above two methods fail, you can only use online messages and on-site letters. Maybe the other party may pay attention after going online, which will also increase the chance of contacting the buyer.

It is worth reminding everyone that when dealing with bad reviews, we should communicate sincerely with buyers. Sometimes, even if it is not our fault, we should listen to the opinions of buyers with an open mind and accumulate some experience for dealing with similar situations in the future. Usually, as long as we sincerely explain to the buyers, most buyers will still be willing to modify the bad reviews.