Complaint handling process of industrial and commercial departments

The process of accepting complaints by the industrial and commercial departments is as follows:

1. Consumer complaints: If consumers complain to the administrative department for industry and commerce or go to the administrative department for industry and commerce through letters, faxes, text messages, e-mails, 123 15 websites, they need to explain the complaint and reasons;

2. The industrial and commercial department accepts complaints: the staff of the industrial and commercial administrative department will accept complaints and record relevant information within seven working days;

Within 3.60 days, after the consumer parties agree to mediation, the administrative department for industry and commerce will organize mediation and inform the parties of the time, place and mediator of mediation. After the parties reach a mediation, the administrative department for industry and commerce will make a mediation document and file it.