The telephone number of the Central Letters and Calls Office is 24 hours.

The telephone number of the Central Petition Office is 010-68015310. The mailing address is the office of the State Bureau for Letters and Calls, and the postal code is 1000 17. National Bureau of Letters and Calls Tel: 12303. 12303 is a special service number provided through the network platform of telecom operators. The purpose of this special service number is the telephone number of the complaint handling and inquiry service of the State Bureau for Letters and Calls. Evaluate the satisfaction of the masses on the handling of non-confidential, signed letters, visits and online complaints accepted for the first time. The State Bureau for Letters and Calls automatically sends the inquiry code to the petitioners included in the evaluation through the short message platform of 12303, and provides their mobile phone numbers.

The functions of the Central Letters and Calls Office are as follows:

1, responsible for handling letters and calls from domestic people, foreigners, legal persons and other organizations to the CPC Central Committee, the State Council and leading comrades through letters and visits, and receiving visits;

2, responsible for the CPC Central Committee, the State Council and the General Office of the * * * Central Committee and the General Office of the State Council to reflect the important suggestions, opinions and problems put forward in the letters and visits, comprehensively judge the information of letters and visits, carry out investigation and study, and put forward suggestions for formulating, revising and perfecting relevant principles, policies and regulations;

3. Take the responsibility of supervision and inspection on the implementation of relevant instructions by leading comrades, formulate the supervision system for letters and visits and organize their implementation, undertake the implementation of letters and visits assigned by central leading comrades, transfer and assign letters and visits to localities and departments, and supervise and inspect the handling and implementation of important letters and visits;

4. Comprehensively coordinate and handle important petitions across regions and departments;

5. Comprehensively coordinate and guide the national petition work, draft guidelines, policies and regulations on petition work, promote the implementation of the central government's decision-making arrangements on petition work, summarize and promote the experience of petition work in various regions and departments, put forward opinions and suggestions on improving and strengthening the petition work, and inspect and guide the petition work of the central party, government and military organs and the petition work of local party and government organs;

6. Formulate and organize the implementation of the investigation and resolution system for letters and visits, establish and improve the information collection and analysis mechanism for letters and visits, and guide the construction and application of the information system for letters and visits;

7, undertake the daily work of the joint meeting of the central petition work, supervise and implement the matters decided by the joint meeting;

8. Coordinate the propaganda and information release of letters and visits, and coordinate the foreign affairs activities of letters and visits and foreign exchanges;

9. To undertake other tasks assigned by the CPC Central Committee, the State Council, the General Office of the Central Committee and the General Office of the State Council.

Article 3 of the Regulations on Letters and Visits

The work of letters and visits is an important part of the Party's mass work, an important task for the Party and the government to understand people's feelings, concentrate people's wisdom, safeguard people's interests and unite people's hearts, and an important way for government agencies and their leading cadres and staff at all levels to accept mass supervision and improve their work style.