Bank management self-inspection report

# Report # Introduction Time flies and a period of work has ended. The work problems that existed in the past period of time are worth summarizing. Let's act at once and write a self-inspection report. The following is the self-inspection report of bank operation management, welcome to read!

1. Bank operation management self-inspection report

According to the Notice of the General Office of the China Banking Regulatory Commission on Special Inspection of Self-service Equipment of Banking Financial Institutions issued by the General Office of the China Banking Regulatory Commission, our community sub-branch attaches great importance to this work, and organizes employees to learn the spirit of the notice at the end of the day, and then conducts discussions and self-examination according to their own work conditions after the meeting. The self-inspection and rectification are hereby notified as follows: 1. The object and scope of self-inspection.

The self-service equipment of our community branch is walking through the wall.

Second, the content of self-examination

(1) Basic management:

1. Our community branch insists on checking the operation of self-service equipment twice every morning and evening to ensure the normal operation of self-service equipment 24 hours a day.

2. Machines and tools are cleaned every day, and self-service equipment is maintained regularly. Customer operation tips and safety card tips have been installed as required, so as to be standardized and clean.

3. When adding banknotes, stop adding banknotes and double operation, and the password key is in charge; Cash sorting should be carried out in a closed environment; According to the requirements, the cash in the waste banknote box, the banknote deposit box and the withdrawal box should be counted separately, and the withdrawal test should be carried out after adding banknotes.

4. Monitor the whole process of banknote adding as required. Double banknotes are added, and the video is clear. The monitoring video has been checked three times a month.

5. Self-service equipment managers change passwords and record them according to regulations, change passwords once a month, and back up passwords and keys as required. Keys should be stored in the warehouse (cabinet) as required after use; Spare keys shall be sealed and kept as required; Handover shall be recorded as required.

6. The replacement of the self-service equipment manager and the cashier shall be filed in strict accordance with the requirements of the headquarters and recorded as required.

7. Our community sub-branch strictly implements the business management system and operation flow of self-service equipment formulated by the headquarters to ensure the normal operation of self-service equipment.

8, strictly implement the headquarters unified self-service equipment safety system and operating procedures.

9. There are partition baffles and rice noodles in the customer operation area, so that depositors can use the card safely and safely.

10, the administrator and banknote adder have completely mastered the operation skills such as banknote adding, machine operation, password modification and monitoring.

1 1, patrol four times a day to ensure that there are no suspicious devices, stickers and false advertisements around.

(2) Construction of safety facilities:

1, video monitoring device has been installed, which can clearly see the front image of customers and record the filling process of banknotes at the inlet and outlet in real time; The replayed video shows the customer's facial features, and the images of the cash filling process at the cash entrance and exit are clear.

2. A peep-proof cover is installed, and all cameras can't see the password operation of customers.

3. Digital video recording equipment is used for image data recording.

4. The video image is superimposed with time and date information, and the data is stored for more than 30 days.

5. The headquarters installed safety tips and 24-hour service telephone.

6. The time of video monitoring system should be synchronized with the time of self-service equipment.

7. There is an independent user operation area with wires, peep-proof covers and peep-proof baffles.

8. Self-service equipment adopts solid bricks.

In the future, our community sub-branch will further organize employees to learn the safety precautions of bank self-service equipment and self-service banking. Strictly implement the self-service equipment safety prevention system and operating procedures formulated by the headquarters. Improve employees' ideological understanding, enhance the ability of risk prevention and control, and operate in strict accordance with the requirements of the headquarters and relevant system norms to ensure the safe operation and steady development of self-service equipment business in our community sub-branches.

2. Bank operation management self-inspection report

The Code of Conduct for Employees, Regulations on Prohibiting Employees' Behavior and Regulations on Handling Employees' Violations promulgated by the head office of the Industrial and Commercial Office have established a complete set of code of conduct for employees. As a front-line employee, I made a profound self-analysis and self-examination, including professional ethics, professional accomplishment, professional discipline and occupational safety.

I keep in mind the seven requirements put forward in the Outline of Staff Code of Conduct and Professional Ethics: "Be loyal to ICBC; Perform duties and repay the society; Take care of the overall situation; Be loyal to one's duties and do one's duty; Good conduct, honesty and trustworthiness; Service first, customer first; Steady compliance and risk prevention. "

Second, professional quality.

As a front-line employee, I have defined the basic service standards, behavior etiquette standards, business operation standards and customer service standards, touched customers with "three tones" service and "smile" service, and faced customers with my fullest enthusiasm, so that they could feel our sincerity. Show customers sincere and sincere service style, provide customers with all-round intimate service and express our pure and sincere smile. The first sentence I say to my customers with a smile every day: "Hello! What business do you want to handle? " Start with "thank you, I'm sorry" and some seemingly casual things. Good service, details determine success or failure. Because we represent not only ourselves, but the whole ICBC.

Third, professional discipline.

I am not often late, absent from work, leave early, etc. I didn't abide by labor discipline, my mood was low and my work was negative; There is no behavior of often not participating in collective activities such as political study and business study without reason; Take advantage of the convenience of work to accept customers' red envelopes, gifts and handling fees, ask for property or borrow communication equipment and means of transportation, reimburse various expenses and seek personal gain. Shall not organize or participate in illegal activities such as pornography, gambling and drugs; Credit card malicious overdraft, behavior, etc. , strictly follow the code of conduct.

Four. occupational safety

I realize that following occupational safety is not only for protecting myself, but also for caring for others. I should improve my vigilance and safety awareness at work, master basic safety skills, handle business in accordance with rules and regulations and business processes at ordinary times, and actively participate in various forms of emergency drills to avoid unnecessary risk accidents.

Through the study and self-examination of employee code of conduct manual and operational risk prevention manual, I have deepened the construction of employee code of conduct and risk prevention awareness, and strengthened my determination to implement the code of conduct.

3. Bank operation management self-inspection report

This year, our county has carried out several months of "enterprise appraisal authority" and "professional ethics appraisal" activities. Through self-examination of existing problems and extensive collection of opinions from all walks of life, it is concluded that the service environment needs to be further improved, the service level needs to be further improved, and the loan strength needs to be further increased. We will check and correct these problems. Now the self-examination and self-correction and rectification are reported as follows. Strengthen hardware construction and improve service environment. In recent years, the bank has invested more than RMB1000,000 to renovate the office buildings of sub-branches in Yin Cheng. In late September this year, the first batch of VIP wealth management centers in the city were built in the branch office, and standardized "comprehensive wealth management centers" and "financial convenience network points" were built in other outlets. Through the transformation, the business area has been increased by more than 260 square meters and six business windows have been added. Each business outlet is equipped with an ATM, an automatic deposit passbook machine, an online banking computer, an automatic deposit machine and two off-bank ATMs, and the service environment has been significantly improved.

Carry out three activities to improve service quality. First, carry out the "year of service value" in depth to create value with service; Second, continue to carry out the activities of selecting "service stars" and serving "red flag units" at outlets, so that typical examples can lead the way; The third is to extensively carry out "standardized service" activities and organize employees to standardize operations. At the same time, the sub-branch strengthened the training, inspection, rewards and punishments of quality services, and improved the service level of the whole bank. At present, the front-line employees of the whole bank insist on uniform dress and hanging work number plates, and the employees of outlets have generally realized "five standardized services" such as smiling service and two-handed customer certificate service. In the "Mystery Man" quality service inspection of ICBC Provincial Branch in the third quarter, our comprehensive score ranked second among the 22 branches of ICBC Xiangfan Branch.

Adhere to credit innovation and increase lending. While doing a good job in enterprise mortgage loans, the Bank has innovated loan methods in view of the insufficient mortgage value of some enterprises. It has successively handled the commodity financing of enterprise steel, wheat, cotton yarn and other bulk materials pledge, the trade financing of enterprise accounts receivable pledge, the financing of letter of credit issued by enterprise-to-enterprise banks and the financing of seller pledge, and also issued a one-time mortgage and recycling loan for small enterprises. In order to support the development of individual and private economy and the employment of residents in our county, our bank issued mortgage loans such as shops. The innovation of credit work has expanded the loan methods and increased the capacity of credit funds. By the end of September, the balance of various loans of our bank had reached 295 million yuan, an increase of 1. 1 billion yuan compared with the beginning of the year, which was among the top financial institutions in the city and strongly supported the economic development of our city.

The county party committee and county departments regard our bank as the object of assessment, and enterprises and customers have put forward valuable opinions on the work style construction of our bank and given us trust. All employees of our bank are determined to take the activities of "professional ethics evaluation" and "enterprise evaluation agency" as an opportunity in their future work, do a better job in quality and civilized service, expand credit supply more forcefully, fulfill their social responsibilities more comprehensively, and make new and greater contributions to the scientific, pioneering and harmonious development of our city's economy and society.

4. Bank operation management self-inspection report

I. Improve the organization and strengthen leadership In order to ensure the smooth progress of this self-inspection, our bureau set up a self-inspection and self-correction inventory team headed by the discipline inspection secretary, and actively carried out self-inspection and self-correction work.

Second, strict inventory, not going through the motions.

The establishment of an inventory team, the bureau leaders asked to seriously study the spirit of the document, and conduct self-examination against the content of self-examination. Do not go through the motions and leave no dead ends, and find and solve existing problems in time.

Three, serious self-examination, timely self correction.

In accordance with the requirements of the Notice of XX Municipal Bureau of Finance on the Safety Inspection of Financial Funds in the whole city, our bureau conducted a self-examination on the internal control system, financial management system and financial fund management of this unit.

1. Establish and improve the internal control system of administrative institutions. Our bureau strictly follows the principle of "two lines of revenue and expenditure", and all business income is paid into the state treasury in full, and a detailed account of each income is made according to the time, unit, bill number and amount, and reconciliation is made with the state treasury department on time at the end of each month; The financial reimbursement system is implemented in strict accordance with the approval procedures of manager-department head-financial audit-in-charge leader audit-leader approval.

2. Designate a person to be responsible for financial bills, establish a ledger for bill collection and write-off, and clean up and write off the financial bills according to the management requirements at the end of the year.

3. The management principles of our financial seal are: storage, supervision, approval and use. The special financial seal shall be kept by the accountant and the company seal by the cashier. The financial seal shall be properly kept and checked frequently. Non-custodial personnel shall not use it, and shall not go out with a seal without the consent of the person in charge of the unit. It is forbidden to affix financial seals on non-financial matters, and it is forbidden to lend financial seals.

4. The functions and responsibilities of the finance department are clear, with two posts, accounting and cashier, and a clear division of labor. Accounting and cashier coordinate and restrict each other. At the end of the month, the cashier's cash and bank journal are checked with the accounting accounts, and the accounting accounts must be checked with the bank and finance, and the account can be closed only after it is confirmed. The accountant checks the cashier's cash on hand regularly and irregularly.

5. The financial accounting of our bureau is basically based on the accounting system of administrative institutions, but it is not perfect. The next step should be to further improve the accounting as required.

6. Do not open bank accounts in violation of regulations, manage and use existing accounts as required, and seriously implement the reconciliation system at the end of each month.

7 in accordance with the relevant provisions of the management and use of financial funds, financial funds disbursement process scientific and standardized, timely audit of financial funds. Financial funds not included in the centralized payment of the state treasury.

This self-examination and self-correction is a practical action to promote the self-improvement of our financial work, so that we can find problems in time and rectify them in time, thus making our financial work more perfect and effective.

5. Bank operation management self-inspection report

According to the spirit of the document Notice of Provincial Branch on Forwarding the Head Office to Carry out the Self-inspection on the Implementation of the Annual Rules and Regulations of Bank of China xxxx (* * [XXXX] No.32), the Bank quickly organized all employees to conduct systematic study, and at the same time made a serious self-inspection in combination with the spirit of the document. Through careful study and self-inspection, all employees' awareness of compliance has been further strengthened. The self-inspection of regulations and appointments is now reported as follows: 1. The whole bank attached great importance to it and set up a work leading group.

In order to effectively carry out this self-inspection, the Municipal Branch set up a self-inspection leading group for the implementation of rules and regulations, which is fully responsible for the organization and implementation of this work. The leading group is headed by the president, with the vice-president as the deputy leader and the principal responsible persons of each department and office as members.

All districts and counties have also set up self-inspection working groups on the implementation of rules and regulations, and do a good job of self-inspection in districts and counties.

Second, the organization and development of self-inspection work

In order to ensure the in-depth development of this self-inspection, the Bank designated a special person to take charge of this work, and the President, as the first person in charge of this self-inspection, personally took overall responsibility to ensure that the self-inspection work of the whole bank went deep into every post and every employee.

1. Strengthen employee education and build a solid ideological defense line for employees.

Actively organize employees to study China Banking Self-discipline Convention and its implementing rules, China Banking Civilized Service Convention and its implementing rules, China Banking Civilized and Standardized Service Guide, China Banking Practitioners' Ethical Conduct Convention, China Banking Anti-unfair Competition Convention, China Banking Practitioners' Mobility Convention, China Banking Self-discipline Convention and China Banking Retail Service Standard by issuing electronic texts and printing paper manuals.

Employees are required to strictly implement the relevant laws, regulations and rules of the state in their daily work, and conduct business in accordance with the principles of equality, voluntariness, fairness and good faith, and shall not harm the interests of the state, the public, customers and the industry. Follow the principle of fair competition, improve the governance and internal control mechanism, strengthen the construction of internal control culture, and enhance the risk management ability. Strengthen self-discipline, realize self-management, oppose unfair competition, raise the awareness of fair treatment of consumers in the banking industry, standardize banking services and protect the legitimate rights and interests of consumers. Improve the comprehensive quality and professional ethics of employees. Earnestly carry out the banking industry to control commercial bribery, maintain the order of the financial market, comprehensively improve the service quality and level of the banking industry, establish a good social image of the banking industry, and jointly create a good industry atmosphere. Promote the healthy development of various businesses of banks and financial institutions and promote the construction of a harmonious socialist society.

2. Organize employees to check and reflect on themselves and abide by rules and regulations.

We require employees to strictly control the quality of work, standardize their behaviors, and handle various businesses in accordance with the requirements of service quality and standardized operating procedures, so as to be quick and accurate and minimize errors. At the same time, oppose unfair competition, maintain normal market order, and abide by business ethics.

Whether the audit department has made the transaction true, the vouchers complete and the accounts consistent with the bank deposit business; Whether the loan business is strictly implemented in accordance with the "three laws and one guideline" and whether there are illegal loans; Whether the bill business is handled in strict accordance with relevant laws, regulations and system requirements has been strictly checked.

Third, the results of self-examination.

1. When handling deposit business, we should strictly follow the requirements of the China Banking Association's Convention on Self-discipline of Deposit Business, avoid malicious competition, strictly implement the regulations of the People's Bank of China and the China Banking Regulatory Commission, win the trust of customers with quality services, be fair and reasonable, and promote the rapid and healthy development of our deposit business. When handling personal housing loan business, the loan interest rate shall be implemented in strict accordance with the requirements of the China Banking Association's "Self-discipline Convention on Personal Housing Loan Business", and the loan interest rate shall not be raised or lowered at will.

2. When handling the business, handle the bill business in strict accordance with the requirements of the China Banking Bill Business Standard, review whether all the elements are reasonable and complete, resolutely refuse to handle the bills that do not meet the requirements, and contact the public security department in time when finding fake bills to ensure the legality and compliance of the bill business.

3. For the service charge items, we will publicize them in the business hall and electronic display screen, fully respect customers' right to know, choose convenient and fast service items for customers, and help customers choose low-cost settlement methods as much as possible.

4. In accordance with the Guidelines for Civilized Banking Services in China, the Bank specially stipulated that the customer department should be responsible for the management of the Bank's services, with a special person in charge, defined the relevant work responsibilities and formulated the service emergency plan. In daily work, various forms of inspections are carried out through monitoring videos or outlets to ensure that civilized and standardized services are institutionalized, standardized and regular. Handle daily customer complaints seriously, and achieve 100% feedback and reply.

5. Take seriously the specific implementation of the China Convention on Self-discipline of Fair Treatment of Consumers in Banking Industry, improve relevant working systems, oppose unfair competition, strengthen professional ethics education and training for employees, and provide civilized and standardized services for customers. Keep customer information strictly confidential and not disclose it to the public. Answer the customer's business consultation seriously, so that the customer can know fairly well.

After self-examination, there is no potential safety hazard in the implementation of various rules and regulations, and employees can consciously implement relevant systems. In the future, the bank will continue to implement various rules and regulations, correct mistakes in time when found, organize employees to study irregularly, strengthen self-inspection in the bank, prevent business mistakes, and always implement the rules and regulations system.