"Rookie Station" brought back 10 kilograms of cat food purchased online! Is it true that "delivery does not come to your door" has become a routine?

"Place an order online and have it delivered to your door" - for consumers who shop online, this normal phenomenon formed during the rise of online shopping is becoming empty talk. Many consumers have found that with the intensive emergence of collection points such as Cainiao Station, Fengchao, and Cloud Cabinet, couriers have become "lazy". They no longer deliver goods to their doorsteps, but directly leave them at the collection points, and online shopping consumption Then go to the collection point to get it. The various inconveniences thus added have become new worries for many online shoppers.

Shopping for 10 kilograms of cat food online and carrying it one kilometer back

“Online shopping is meant to be convenient, but because express delivery does not deliver it to your home, it has become more and more inconvenient. On Sunday, I carried 10 kilograms of cat food home." Speaking of the difficulty of delivering goods to her door, Ms. Wang, who lives in Jinma Community, Yuhua District, Shijiazhuang, felt bitter.

Ms. Wang said that she is usually used to online shopping and buys all kinds of daily necessities online, but recently she found that express delivery is rarely delivered to her home. They are all delivered directly to Cainiao Station or collection points. I have to make a special trip to pick it up, and if I encounter large items, I have to take my son with me to move them. Recently, she bought 10 kilograms of cat food online and her son was not at home. She had to walk nearly a kilometer to pick up the food at Cainiao Station. She carried it for a while and bought a free bicycle to transport it home. She couldn't carry it on her own. upstairs, put it in the basement, and then move it up to the fourth floor together when my son comes back. "In order to avoid door-to-door delivery, I negotiated with the courier on the phone last year and requested door-to-door delivery. The courier picked up the goods from Cainiao Station and delivered it to my home. This year, when I called again, the courier He said he was very busy and would wait until he was free to deliver it, but he didn’t know what day it would be. I was in a hurry to use it, so I had to work as a porter myself. ”

It is not just the rookie who is inconvenienced by Ms. Wang. The post station and the "Cloud Cabinet" in the community also collect express delivery. Sometimes the courier will directly put the goods in the "Cloud Cabinet", send a text message with the pickup code, and then take the time to show the pickup code. Go get it. It sounds convenient, but the storage of "Cloud Cabinet" has a time limit, and charges will be charged if it exceeds the time limit. What she often encounters is that sometimes she is too busy and misses text messages, and sometimes she receives text messages and has no time to pick them up. , and if you go to pick it up after a day or two, the "Cloud Cabinet" will show that an "overtime fee" of 1 yuan will be charged. Although the money was not much, Ms. Wang felt uncomfortable. She believed that this was entirely due to the extra cost that the courier did not deliver to her door.

"Isn't the biggest convenience of online shopping is door-to-door delivery? Now even this convenience is gone." Ms. Wang said depressedly.

The book purchased online was “signed for”

Who is responsible for the lost package?

Ms. Liu, who lives in Yuhua District, is looking for her own express package that was “signed for” But the trouble is that the courier put the express package at the collection point, and without his knowledge, it was picked up by others.

Ms. Liu said that in December last year, she saw in a group that a group member sent a "buy" link on Pinduoduo to "buy" a copy of "The Biography of Su Dongpo". I participated, paid 15.6 yuan on WeChat, and filled in my phone number and home address. Two weeks later, the goods had not been delivered to her home. She had to download the Pinduoduo APP and checked her logistics information on the APP, which showed that the goods had been signed for by a rookie station near the community. There are two rookie inns at the entrance of Ms. Liu's community. She even went to two to check her goods, but they couldn't find them. I called the courier based on the logistics information. The courier said he would check it out, but then there was no news. It was not until recently that Ms. Liu checked the logistics information again and found the number to sign for Cainiao Station. She called it and found out that it was a newly opened fresh food store that was also doing Cainiao Station. She found this fresh food store, and the owner of the fresh food store checked and said that the product had been signed for and taken away on January 1 this year.

Who took the goods? The "buy-to-buy" book was lost in such a confused manner. Ms. Liu believed that the main culprit was that the courier refused to deliver it to her home. She didn't even make a call and just left it at Cainiao Post, so that she didn't even know that it had been delayed until now. , it is estimated that it will be difficult to get it back.

It has gradually become an industry practice that express delivery does not come to your door.

Will the items you buy online be delivered to your home? The reporter recently conducted a survey through the Internet. Most consumers believe that express delivery will not be delivered to their homes. Added a lot of trouble to myself.

"I just want to rest at home on weekends and not go out, but every weekend I have to go out to get express delivery." When it comes to express delivery, Mr. Yang, who works in Internet technology, feels helpless. He said Because of this matter, he had negotiated with the couriers at least three times. Some couriers asked him to wait and said they would deliver it when they were free. Some couriers would directly tell him that it was not far away, so he should go and get it himself. This made Mr. Yang lose his temper.

In some forums on the Internet, posts complaining about delivery failure can be seen everywhere.

"I have to go downstairs to get the express delivery every day. I'm so annoyed. Is there any way I can get them to deliver it to my home?"

I don’t contact the recipient and just put it in the Fengchao express box. I hope the express delivery can be delivered to my home. How should I solve it? ”

“I have repeatedly compromised. I think the courier guy is working hard and I really need to be more considerate.” For a while, but now I find that everyone's consideration has spoiled them to the extreme. They feel that it is natural to not come to the door. It has also formed an unwritten rule in the express delivery industry, only delivering to the door of the community. Anyway, there are many collection points, so just drop one and send it. A text message is enough! Why don’t you care about consumers at all?”

…

Multiple factors lead to “door-to-door delivery”

Targeted at consumers The courier staff also had something to say when complaining.

"We have to deliver 200 items every day. The old community has five or six floors. Will you break your legs if you try to deliver it to each house? Even if the new community has an elevator, you are carrying a big bag of goods. , Keep looking for the building number, waiting for the elevator, changing floors, making phone calls, knocking on the door, and often waiting at the door... Not counting physical strength, just this time is wasted, and the delivery can't be completed even in the middle of the night. "In an express delivery company, Xiao Li, a courier in the company, said quickly, "Everyone who wants to buy something wants it delivered as soon as possible. The collection point is the fastest. If it has to be delivered to your home, your goods will be delayed by two or three days. By then, you still have to wait." You have to complain about the slow delivery of express, do you think it is easy for us?"

Xiao Li said that what he earns by delivering express is hard-earned money. He earns one yuan for delivering an express delivery. If he puts it in Cainiao Post, he will also get points from Cainiao Post. 4 cents, and I only have 6 cents left. But even so, it is appropriate to send a large number of items. If you send each item to your home, it is really not as good as making more money like this.

According to insiders in the express delivery industry, the habit of delivering express delivery to collection points has been slowly formed in the past two years. The objective situation at the beginning is that the new community has strict access control, and express delivery is not allowed to enter the community; many consumers are not at home during the day; the emergence of collection points such as Cainiao Station and Fengchao has indeed provided convenience to consumers, and consumers will take the initiative to request Leave it at the collection point. Later, as more and more express parcels came in, in order to save time, the courier personnel simply dropped the parcels directly at the collection point, without even having to make a phone call. Anyway, the collection point would send text messages. This gradually formed a habit, and most consumers reluctantly accepted this status quo.

Express delivery must be delivered to the "agreed location"

Otherwise, you can call 12305 to complain

Relevant personnel from the Shijiazhuang Postal Administration said that it will be implemented from May 2018 Article 25 of the "Interim Regulations on Express Delivery" clearly stipulates: "Enterprises operating express delivery business shall deliver the express delivery to the agreed receiving address, the recipient or the recipient designated by the recipient, and inform the recipient or The recipient shall accept the goods in person. The recipient or the agent shall have the right to accept the goods in person.

"Courier personnel can leave express parcels at the collection point, but the prerequisite is that they have made an agreement with the consumer; if they leave it at the collection point without agreement, consumers can call the consumer complaint hotline 12305 of the Hebei Provincial Postal Administration to lodge a complaint.

Legal professionals also pointed out that if the courier leaves the parcel at a collection point without the consent of the consumer, it is equivalent to failing to fulfill its delivery obligation. The resulting damage or loss of the parcel will be a liability to the express company. You should take responsibility

Source│Yanzhao Evening News

Editor│Tao Tao

Review│Feng Jinlian