Telephone complaint hotline of labor bureau

The Labor Bureau has been changed to the Human Resources and Social Security Bureau, and the complaint telephone number of people's organizations in China is 12333.

12333, as the national public service telephone of human resources and social security system, mainly provides public services such as policy consultation, information inquiry, service guide, complaints and reports in the fields of employment, social insurance, personnel, talent, wage and income distribution, labor relations, etc.

Extended data:

In addition to telephone consultation, 12333 also launched a short message platform, as follows:

Notice on Opening 12333 SMS Service

One is to use the "12333" public service number uniformly.

"12333" is the national public service number of human resources and social security approved by the Ministry of Industry and Information Technology, and it is an important public service brand of human resources and social security departments. All localities should use the "12333" number to provide short message service to the outside world, and make use of its strong authority and high recognition to strengthen the standardization and security of the service.

Areas that previously used other numbers to provide SMS services should formulate transition plans, clarify the switching time limit and safeguard measures, and realize the orderly transition from the original number to the "12333" number.

The second is to speed up the construction of SMS platform.

Provinces can directly rely on the ministerial SMS platform to provide services, or they can build a provincial centralized SMS platform to provide services. The short message platform at ministerial level provides two access modes: manual operation interface and system interface, and supports the nationwide short message sending. Self-built SMS platforms around the country should be filed with the local communication administration in accordance with relevant regulations, and be well connected with ministerial SMS platforms to realize inter-provincial SMS transmission. Encourage all localities to directly access the ministerial SMS platform to provide services to the society.

Third, do a good job in SMS application.

Give full play to the characteristics of 12333 short message service, such as timeliness, accuracy, standardization and economy, strengthen the application of short messages in business links such as information push, identity verification, work reminder and result feedback, and effectively improve the mass service experience. Standardize SMS application process, strengthen SMS content management, establish audit mechanism, and ensure the standardization and accuracy of SMS service.

Strengthen information security protection to ensure the data and system security of SMS platform.

References:

Ministry of Human Resources and Social Security-National Unified Consulting Service Special Telephone

References:

Ministry of Human Resources and Social Security-Notice on Opening Short Message Service 12333