5 selected personal year-end work summary essays

1. Personal year-end work summary

Time flies, time flies. With the busy pace of time, 20xx ended quietly, and the bell of 20xx rang. We have entered the new year, and a busy and fulfilling work life is about to begin. At the end of the year and the beginning of the year, looking back on the past year, with the correct guidance from superiors and the help and support of colleagues, we basically completed the sales tasks assigned by the company, and made certain improvements in technology and work.

Looking back on the gains of the past year, I have made steady progress on the road to health under the leadership of the company’s leaders and continued to forge ahead; the pressure and setbacks of this year have also made me feel my own shortcomings and Learn the importance of hard work. According to the requirements of superior leaders, my specific work in 20xx is summarized as follows:

1. Personal work experience

20xx is an extraordinary year for me personally. Customer service has been very busy since the beginning of the year. Looking back on 20xx, I mainly worked in sales and customer service. After a year of working in sales and customer service, I realized that for a sales customer service person, doing customer service work feels like someone who has learned to eat chili peppers. There is only one word that struck me the most during the whole process: spicy. If one day you get used to the smell and no longer cough or shed tears when you touch your nose, then you are already a very experienced employee.

I have encountered such setbacks at work, which made me stressed, but at the same time it also greatly touched and inspired me. For a period of time, I explained the functions of the software on the phone at work, and sent text messages after get off work to play the emotional card. The day before the customer finally agreed to pay the money to the company, the customer wanted to cancel the cooperation because I had entered the wrong amount of money and had an unbalanced mentality. It also made me stop vigorously promoting it, thinking about letting customers wait for a while, but I made a deal in Shanghai the next day. It hit me hard! I looked for problems and reasons over and over again, almost wanting to give up on this client, but I didn't realize it was my own problem and blamed others. Later I learned from the customer that I misunderstood what he said at the time because I had preconceptions, felt that the price difference was large, felt that the customer would not accept it, etc. But these were just my thoughts, not the customer's thoughts. Fortunately, there is room for recovery. At my insistence, the customer finally agreed to return the product in Shanghai and then purchase it from me. From this incident, I thought over and over again, summarized my shortcomings, and realized that in future work, only by fully understanding my own problems, improving and solving them, can I improve my personal sales performance.

2. Sales Performance

In 20xx, we completed the sales tasks arranged by the company, achieved good sales performance, were fully recognized and affirmed by superior departments and colleagues, and won a certain amount of honor. But judging from the specific monthly sales performance, my work performance in X and X last year was not ideal. Mainly because I was lazy in that quarter and did not actively carry out sales tasks. I feel that there is no assigned task pressure at work, and my work attitude is not positive. In X month of that year, I practiced x. I became deeply aware of my own problems and reflected on my situation many times. In 20xx, I will try my best to successfully complete the monthly sales tasks.

3. Work content

Over the past year, I have been insisting on providing after-sales service to users who have purchased Yimeng Trader software, patiently and carefully explaining the problems encountered by users in the process of using the software. For various problems, we strive to handle them remotely via QQ. Give full play to your work enthusiasm when accepting on-site courses, assist users to use the software to analyze their stocks, and work hard to allow users to renew the software when it expires every year on the basis of services. In addition, in the past year, I have firmly completed the sales tasks arranged and deployed by the customer service department. Through my unremitting efforts and patient communication, my company's software sales have been re-developed in the user community. In order to ensure that we I have made due contributions to the good sales performance of Traders Co., Ltd.

Fourth, my own shortcomings and future plans

I have been working at x Traders Co., Ltd. since I came to Year and a half.

During this period, I was able to better complete various tasks arranged by the company, achieve enthusiastic service, patient after-sales, and good sales. However, in the specific work process, through some setbacks and pressures that I personally experienced, I also fully realized my own shortcomings and problems. First of all, I have problems such as a bad temper. Sometimes when I encounter problems such as unsatisfactory work assignments, I will have a conflict mentality. Additionally, I lack patience when it comes to older users asking about computer problems. I feel very guilty and remorseful about this. In my future work, I will further correct my temper problem and learn more from teachers and seniors about sales skills and coping abilities. Further strengthen my affinity for customers, continuously improve my communication skills and working methods, deepen my study of securities theoretical knowledge, and improve my professional analysis capabilities and business level to ensure good results in my future work.

5. Company management suggestions

In order to better perform future sales tasks and other tasks, actually enhance the company's group sales enthusiasm and improve the company's sales performance. Based on my _ years of work experience, I make the following suggestions for the company. Our company has a good reward and punishment system for sales management. Our company's punishment system rules are very specific and detailed. Zheheng's good work has promoted the management of our company. But if we can at the same time, we can further improve and implement the reward system, ensure that the tasks are different every month, fill in the incomplete and missing systems, and ensure that the system is implemented and not just spoken. And make it public and clear, timely implementation, if the reward system is motivating rather than negative, it will better promote the sales enthusiasm of our company's customer service staff, and will enhance the customer service staff's seriousness and responsibility in their work. Actually improve my company's sales performance.

2. Personal year-end work summary

I have unknowingly gone through a year of fulfilling days since I entered the security department of XX Property Company on XX, XX, 20xx. There is the joy of reaping fruitful results, the hardship of tackling key tasks, and the melancholy of encountering difficulties and setbacks. However, with the care and support of superior leaders, it was successfully completed. The work situation is summarized as follows:

1. Care about your job, perform your duties conscientiously, and highlight the key points of your work;

1. Over the past year, I have been dedicated to my job, worked hard, not afraid of difficulties, bravely shouldered heavy responsibilities, served enthusiastically, and played my due role in my position.

2. To do a good job in departmental fixed asset management requires each team leader to be responsible for fixed asset management, supervision, management, repair and use and maintenance of fixed assets.

3. Strengthen the organization of security team members to study hard and effectively implement the fire protection work responsibility system, in order to fully implement the policy of "prevention first, combining prevention and firefighting". Under the leadership of superiors, a fire safety inspection system has been established to promote the effective development of fire safety work.

4. I consciously strengthen my study, humbly ask for advice and clarify my doubts, constantly clarify my work ideas, and summarize my working methods. On the one hand, I learn by doing and constantly master working methods and accumulate experience. We also focus on taking work tasks as the traction, relying on work experience to study hard, and completing tasks quickly through observation, exploration, and practical training. On the other hand, ask books and colleagues to continuously enrich fire protection knowledge and master security skills. With the help and guidance of leaders and colleagues at all levels, I continued to improve, gradually figured out the basic situation at work, found the entry point, and grasped the key points and difficulties of the work.

II. Main experiences and gains

Over the past year, with the instructions and support of our superiors and through our unremitting efforts, we have completed some work and achieved certain results. To sum up, we have the following gains:

1. Position yourself correctly, be familiar with basic business, and fully adapt to your job.

2. Actively integrate into the group, handle all aspects of relationships well, and maintain a good working condition in the new environment.

3. Adhere to the principles and implement the system, carefully perform statistics and inventory, and perform the purchase and receipt of materials.

4. Only by establishing awareness of security services and strengthening communication and coordination can we do our jobs well.

5. Strengthen communication with subordinates, communicate well with subordinates, solve emotional problems at work, and exchange ideas with subordinates.

6. Strengthen night inspections, make timely rectifications, and correctly understand yourself at work. Carry out regular inspections over multiple periods. Make safety education work one of the key inspection materials.

7. Hold regular work meetings to listen to the opinions of subordinates, summarize work achievements and problems, and take timely countermeasures!

8. Adhere to the work idea of ??“prevention first, combining prevention and fire prevention”, and improve the fire hydrants and C02 of Lot A (the first, second and third floor office areas of Building 1) and the Home Building Materials Museum. The monthly security inspection system is checked one by one.

9. Lead by example, take the lead in complying with the company's rules and regulations, adhere to a rigorous and self-disciplined work style, and set a good example for team members.

10. Added 4 new key patrol areas at night: (Office area on the second and third floors of Building 1), (General power distribution room on the negative first floor of 3-1A), (Ministry Building on the negative first floor) Floor main power distribution room), (fire monitoring center).

11. Strict management at work, try to be "fair, just, open," and "reward for merit" and "punish for deeds" when dealing with problems, establish management prestige, and fully mobilize employees work enthusiasm.

12. Actively cooperate with various departments of the company to ensure the preparation and recycling of materials for various activities.

13. Improve the company’s flag guard training system.

14. In order to improve the overall image and quality of the security team, morning exercises and military training plans are specially formulated.

15. In order to better carry out security work and fully understand the company's six major fire protection systems.

3. Existing shortcomings

Overall, we have achieved good results, but there are still many shortcomings, and there are still some problems that need to be solved urgently. The main manifestations are: The following aspects are at the moment:

1. Not learning new things enough, often relying on experience at work, and handling problems based on previous work routines, showing a lack of bold innovation at work.

2. Although we have done a lot of work to prevent theft in the parking lot, making all booths flexible and patrol posts conscientious and responsible, and promoting self-prevention awareness to employees in various departments of the company, this still cannot solve the root cause. Afterwards, under the instructions of superior leaders, the high-definition video surveillance system in the control room cooperated closely with the ground patrol personnel, so that theft incidents can be better prevented.

3. Personal year-end work summary

Since I was transferred to the xx Property Management Office in 20XX, I have worked hard to adapt to the new working environment and job positions of the unit, learn with humility, and work hard. Fulfilling my responsibilities, I feel that I have completed various work tasks well. The following is a summary of my work since taking office:

1. Consciously strengthen learning and strive to adapt to the work

I This is the first time I have come into contact with property management work, and I don’t know much about the responsibilities and tasks of a comprehensive administrator. In order to adapt to the new job position and working environment as soon as possible, I consciously strengthened my study, humbly asked for advice, and constantly clarified my work ideas and summarized my work methods. Now, I Already basically qualified for this job. On the one hand, we learn by doing, learn by doing, and constantly master methods and accumulate experience. I focused on taking the work tasks as the traction, relying on the work to learn and improve, and quickly entered the work situation through observation, exploration, access to information and practical exercises. On the other hand, ask books and colleagues to continuously enrich your knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I gradually understood the basic situation at work, found the entry point, and grasped the key points and difficulties of the work.

2. Care about your job and perform your duties conscientiously

(1) Do financial work patiently and meticulously.

In the year since I took over the financial work of the Management Office, I have carefully checked the financial accounts for the first half of the year, clarified financial relationships, strictly enforced financial systems, and done a good job in every account to ensure the annual balance of payments and the realization of profit goals. The first is to do a good job in every entry and exit account. For each entry and exit account, I recorded it in categories and registered it according to the financial classification rules. At the same time, carefully check invoices and bills and do a good job in bill management. The second is to do a good job in monthly reconciliation. In accordance with the financial system, I detailed the income and expenditure of the month, prepared financial statements on a regular basis, and conducted reconciliations in a timely manner according to the company's requirements. There were no omissions or misstatements. The third is to collect service fees in a timely manner. Based on the actual situation of xx, on the basis of further understanding and mastering the collection methods of the service fee agreement, I carefully make a distinction and collect and collect the service fees regularly according to the service fees agreed by xx company, the owner and us. The service fees for the whole year of 20XX The full amount has been received. The fourth is to reasonably control expenditures. Reasonable control of expenses is an important part of achieving profitability. I insist on starting from the interests of the company and actively assist the director of the management office in managing finances. Especially in terms of recurring expenditures, we strictly control procurement, consumption and supervision to prevent extravagance and waste, and also put forward some rationalization suggestions.

(2) Proactively manage copywriting. In the past six months, I have mainly been engaged in office work. I got started quickly with copywriting management in xx. I mainly did the following two aspects of work: First, data entry and document arrangement. For the information documents and relevant meeting minutes involved in the management office, I carefully entered, arranged and printed them. According to work needs, I made forms and documents, drafted reports, etc. The second is file management. After arriving at the management office, the systematic and standardized classification management of files is a regular task for me. I adopt a combination of daily maintenance and regular centralized sorting to classify and archive files, and do a good job of registering sent and received documents. manage.

(3) Carry out greening maintenance seriously and responsibly. The greening work of the community was handed over to me in October. For me, this is a first-time job. Due to the lack of professional knowledge and management experience, there is currently a shortage of greening workers. It is winter, and the situation of greening work in the community is relatively complicated. severe. I mainly did the following two aspects of work: First, do a good job in the daily maintenance of community greening. The second is to carefully accept and hand over.

3. Main experience and gains

In the past year of working in xx, I have completed some work and achieved certain results. In summary, I have the following experiences and gains:

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(1) Only by positioning yourself correctly and working hard to familiarize yourself with the basic business can you adapt to the new job position as soon as possible.

(2) Only by actively integrating into the group and handling all aspects of relationships can we maintain a good working condition in the new environment.

(3) Only by adhering to principles and implementing systems and conscientiously managing financial accounts can we perform our financial responsibilities well.

(4) Only by establishing a sense of service and strengthening communication and coordination can we do our jobs well.

4. Personal year-end work summary

In 20xx, with the care and help of the company and department leaders, and with the strong support of my colleagues, I was able to correctly handle all aspects of relationships. , based on the work characteristics of the driver's position, working diligently, treating people sincerely, abiding by various rules and regulations and work disciplines, constantly improving service quality and work efficiency, driving 10,000 kilometers safely without accidents throughout the year, and completing the tasks assigned by leaders better various work tasks. The work of the past year is now summarized as follows:

1. Ability to actively participate in various learning activities and continuously improve one's own quality

According to the company's unified arrangements, this year I have been able to actively participate in the activities organized by the company With corporate culture training, you can also care about current affairs, use newspapers and radio to keep abreast of national events, and maintain a high degree of consistency with the central government in terms of political ideology; be consistent with the requirements of superiors and the company's decisions in actions, and your own quality has been significantly improved. During the execution of tasks, be able to drive in a civilized manner, be courteous to guests, serve enthusiastically, and consciously maintain the image of the unit and the individual.

2. Seriously study your own business to ensure safe driving without accidents

Over the past year, you can always keep in mind the overall goal of "driving thousands of miles, safety first", and combine it with daily work. Ability to study and delve into driving expertise in accordance with job requirements. At the same time, take good care of the vehicle, be diligent and frugal, check and repair the vehicle you drive in a timely manner, and clean the vehicle every day to ensure that the vehicle looks like new every day. Pay attention to the condition of the vehicle at ordinary times, and perform maintenance and other tasks in a timely manner to keep the vehicle in good condition. Conscientiously adhere to the "three inspections" and "one guarantee" system, and do not drive fast, drink and drive, or drive without permission. Take safety precautions seriously, eliminate safety hazards, be vigilant at all times, strictly abide by rules and regulations, ensure that every trip is law-abiding and civilized driving, and ensure safe driving and civilized driving.

3. Strictly follow the company's rules and regulations and do a good job in service

As a driver, I have been able to clarify my job responsibilities and follow professional ethics in the past year. Strictly follow various rules and regulations at work, insist that personal interests are subordinated to overall interests, enhance the concept of time, obey leadership, and do not be late, do not leave early, and do not miss things. I work hard and never complain. As long as I need it, I am always available in the morning, evening or on holidays. I never complain regardless of the reward. In the delivery of information and documents, I ensure timely delivery without errors and better complete the tasks assigned by leaders and colleagues. jobs and tasks.

In the past, I have achieved certain results in safe driving and daily work, and have been recognized by company leaders and colleagues. But I also know that there is still a certain gap compared with the leadership's requirements. In the new year, I will carry forward my advantages, overcome my shortcomings, study hard, constantly improve myself, further enhance my service awareness, and strive for the development of the company. Make a greater contribution.

5. Personal year-end work summary

One year’s work is over. The work during this period in XX Hotel made me very relaxed. I think there should be a good manager at work. mentality, I have made a lot of progress in one year of front desk work, which is definitely a kind of growth for me. I hope to accumulate knowledge and experience through continuous work. These are very necessary for me in the future. There will be a lot of work, and this year is a reference. I think no matter what time you should be clear about what should be done and what should not be done, this job is very precious to me, and I have been moving towards As an excellent hotel front desk developer, I would like to summarize my work over the past year.

1. Front desk reception work

I always believe that as a front desk, you must have a high-quality service to satisfy customers. It is very necessary to do your own job well. Work is work and you must face it with a very positive attitude. I think you should be clear about your responsibilities at any time. Now that I can do this, I also hope to have an explanation for the past. After all, it is my own Question, in the past year when it comes to reception work, I have always been very clear about my responsibilities. I have done everything well and improved my etiquette. The front desk is very important. In many cases, it will also have a direct impact on customers. Undoubtedly, the first person a customer comes into contact with when entering the hotel is the front desk. I can feel how important my responsibilities are, so I have been improving my business level, providing enthusiastic services, and perfecting every detail. Let customers have a direct and good impression of the hotel.

2. In terms of personal ability

When working at the front desk, I will never forget how high my ability is. I deeply know that I can do as many things as my ability is. , this is for sure. I hope to have a good attitude at work and learn to communicate. This past year has made me accumulate a lot. I never dare to be proud of my abilities, no matter what my abilities are. In this way, we must look at it correctly. I always believe this, so I have always regarded myself very low this year. There are many people around me who are worthy of learning. I will look for the advantages in others to make up for my own shortcomings. I hope Be able to have a good attitude to improve your business level and improve your overall ability.

3. Inadequacies of work

This past year reminded me a lot. There are things I did well and things I didn’t do well. The good things are Worthy of promotion, for example, I can maintain a good attitude to study and accept better things. Now I have thought a lot and should be clear about this at any time. The shortcoming is that I cannot make temporary changes. As the front desk This is also a necessary skill. I still need to strengthen my study and improve myself.