Is there a handling fee for returning train tickets in case of epidemic? New regulations on the epidemic situation of train refund fee in 2022

During the epidemic period, there is no need to deduct the handling fee for train ticket refund, because the state stipulates that from February 6, 2020, passengers who involuntarily change their itinerary cannot charge the refund fee, that is, train tickets purchased through online channels such as Alipay, WeChat, 12306 will not be charged the handling fee (during the epidemic prevention and control period).

If you can't leave because of the epidemic, you will inform the passengers by SMS. After receiving the information, passengers can apply for a refund on the platform for purchasing air tickets. Because of the epidemic, the refund will be free. When you refund the ticket, you should also tell the customer service whether it is the high-risk area of the origin or the high-risk area of the terminal. Passengers should write down their positions clearly.

If the passenger's departure place is a medium-high risk area, but the train's departure place is a low risk area, the local prevention and control center also stipulates that it is forbidden to go out. In this case, you can apply for a refund as long as you make it clear to the customer service. If the passenger bought the ticket offline, you have to go to the place where you bought the ticket offline and apply for a refund at the ticket office.

If the passenger bought the ticket in the ticket hall, he can go to the ticket hall with the original ID card. If he receives a refund notice and then applies for a refund, he can get a full refund, which will be faster than other refunds. If the refund is caused by your own reasons, you have to pay a certain handling fee, which is charged according to the passenger refund time and the train departure time.