Why can’t my phone access the mobile network?

If you are using a Huawei mobile phone and cannot use mobile data, please first determine whether the following conditions are true:

If you use WLAN to access the Internet, mobile data cannot be used with WLAN at the same time (not Turn on WLAN function).

If your mobile phone does not support the VoLTE function, you will not be able to use mobile data during calls.

If your mobile phone SIM card is in arrears, mobile data may not be able to access the Internet. It is recommended that you contact your operator for consultation.

If international roaming is not available overseas, it is recommended that you contact your SIM card operator to see if data roaming services are available locally and whether your mobile phone plan supports international roaming.

Link-Turbo enables the combined use of WLAN and mobile networks by the same application.

Third-party applications need to support Link-Turbo.

WLAN function must be turned on.

If you still cannot use mobile data to access the Internet after ruling out the above conditions, please follow the steps below and try:

Go to Settings>Wireless and Networks>Mobile Networks>Mobile Data , turn off and then turn on mobile data again.

Check the traffic management settings, go to the mobile phone manager; traffic management:

Click application networking, please check the mobile data in personal applications and system applications, whether the applications that allow the use of mobile data are Check them all.

If you turn on data saving mode or smart data saving, it will limit the application's use of mobile data in the background. It is recommended that you set it according to your needs.

Reset APN settings. Go to Settings > Wireless & Networks > Mobile Networks > Access Point Name (APN) > Reset to Default Settings, click Reset to Default Settings and try again.

If your problem is still not solved after trying the above methods, we recommend that you back up your data and bring your purchase receipt to the Huawei Customer Service Center for testing.