How to withdraw the complaint from the State Post Bureau?

Legal analysis: once a complaint is filed, it cannot be revoked. The State Post Bureau will transfer it to the enterprise for processing, and the enterprise will reply to the processing result after processing. The post office will verify the situation and close the case effectively or ineffectively according to the responsibility and irresponsibility of the enterprise.

Legal basis: People's Republic of China (PRC) Consumer Protection Law.

Article 5 The state protects the legitimate rights and interests of consumers from infringement. The state takes measures to ensure that consumers exercise their rights according to law and safeguard their legitimate rights and interests. The state advocates civilized, healthy, resource-saving and environment-friendly consumption patterns and opposes waste.

Article 7 Consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services. Consumers have the right to demand that the goods and services provided by business operators meet the requirements of protecting personal and property safety.