Telemarketing management software

Jiejiatong-Telephone Sales Management System Professional Edition (JBOY3-Professional Sales)

I. Introduction

JBOY3-ProSales is an industry-level management product specially designed for small and medium-sized enterprises. Through simple configuration, including hardware and platform software. The product has been installed and debugged before leaving the factory. Just plug in the telephone line and you can put it into use.

Years of experience in the development of telephone management and customer service management, the management system specially developed for telephone sales is fully functional, efficient in use, simple in operation, scientific in management and stable in operation, which will certainly help users greatly improve their work efficiency and sales performance and reduce operating costs. Help users-seize every business opportunity and retain every customer!

It has sales record management function, customer management function and product management function. Combination of sales management and product management. When you sell a product, the system will automatically subtract one from the product management function, so that you can know the shipment quantity of the warehouse like the back of your hand.

Telephone sales management software, connecting telephone and computer. Centralized management of customer information and customer resources, when the customer calls, the detailed information of the caller will automatically pop up on the computer, so that you can have a better grasp of the right to call, and no longer let the customer lead by the nose!

Second, function

1. Recording management: You can choose whether to record the call with customers. The whole call is recorded for 24 hours, and stored in the computer for mass storage. You can inquire and listen to the previous recordings at any time through the recording management desk. When there is a commercial dispute, call out the recording according to the evidence; The telephone communication recordings of excellent salesmen can be used as training materials for new employees; It can also prevent employees from abusing company telephone resources.

2. Customer information pop-up: When a customer calls, the computer will pop up directly to display the complete information of the customer, and record the business content of the customer call in detail, including all the detailed information of the customer, which looks more intuitive.

3. Missed call reminder: For missed calls, there is a small window in the lower right corner to remind you of missed calls. Click the window to view the details of missed calls.

4. Leave a message: When the operator is off duty or inconvenient to answer, the customer can choose to leave a message on the mobile phone, and can set the phone to ring several times to leave a message, which is convenient for inquiring and listening to messages.

5.CRBT: You can record personalized colors, such as corporate advertising slogans (recorded by the company for free), to enhance the company's image and achieve good advertising results.

6. Phone music ringtones: You can use existing music or record personalized ringtones instead of boring traditional phone ringtones.

7. Soft phone dialing: You can use the keyboard or mouse to enter the phone number, and the computer dials. (pictured)

8. Black-and-white list: judge the incoming call. If it is on the blacklist, the system will hang up immediately. You can also set the whitelist function that only incoming calls can be dialed, which can greatly reduce the connection pressure before and after.

9. Reminder:

You can set the reminder function of birthdays, meetings and important events, and the system will automatically remind the host when the time is up.

10. Customer relationship management: centralized and decentralized customers, centralized management of customer information, easy to manage and permanently save. It prevents the loss of customers caused by the departure of business personnel and facilitates the follow-up of customers.

1 1. Customer data sharing: When a company has two or more machines using the JetSmart system, as long as customer data is modified or added on one machine, other machines can immediately see it, thus realizing the synchronization of customer data.

12. Mass SMS: When you need to notify customers on holidays or birthdays, send your information to customers' mobile phones through mass SMS.

13. Knowledge base: sales/service knowledge related to telemarketing can be uploaded, which is convenient for salespeople to query relevant knowledge in real time, realize knowledge sharing and improve team service quality; Collect common customer questions and business knowledge points, and guide customer service representatives to answer professional questions through fast keyword search.

14. Customer return visit

Customer service personnel can select a list of users who meet the return visit conditions from the database in advance, and call customers for a return visit according to the list. The main contents of the return visit are whether the customer is satisfied with the products and services, whether there is room for improvement, whether the return visit is successful, and if it fails, what are the reasons for the failure; Record customer satisfaction (satisfied, basically satisfied, very satisfied, dissatisfied, etc.). ); Record users' comments and suggestions.

15. Order record

Answer calls from customers, quickly select products that customers need according to customer requirements, quickly query products within 1 second according to code or name system, and automatically display product specifications, colors, unit prices and other information. On the screen, the salesperson fills in the discount, freight and the quantity required by the customer to change production, and the system calculates the total price.

You can record the delivery address of the product. Because the orderer and the consignee may be different, this system specifically lists the address record part of the consignee.

Can record the customer's opinions and suggestions in the process of purchasing the product.

You can view the customer's historical purchase records.

16. Order inquiry

According to the conditions (such as time, order number, reservation phone number, etc. ), query related order records. Click the record to view the detailed product information of this order, such as which products are ordered in this order.

Order export does not include-

You can export the inquired order records to an excel table.

17. Order processing

How much is the local order owed, how much is the settlement, and who is the settlement person? These operations can be completed in the order processing unit.

18. Warehouse management

Warehouse management is to record the company's products for management.

19. Product type

Products can be classified and managed in the customer order record and warehouse management unit, which is convenient for sales staff to query and enter.

20. Delivery personnel management

Manage the name and telephone number of the delivery personnel.

2 1. Distribution company management

Manage distribution companies, such as SF, Shentong and ZJS.

other

You can also count the warehousing, manage the personnel entering the site and so on.

23. Traffic statistics: Traffic statistics can be made according to statistical conditions (such as incoming calls, outgoing calls and all incoming calls), so as to know how many calls are answered and unanswered every day at any time.

24. Record query: you can query the incoming call number, incoming call time, call start time, call end time, call type (incoming call, outgoing call) and status (received, missed call).

25. Inquiry and listening of message records: You can inquire the message records according to the telephone number and date, and you can choose a computer sound card or a JetSmart device to listen to messages.

26. Customization: The development can be customized according to the needs of users.

Third, the applicable occasions

Government agencies, commerce, e-commerce, logistics and freight, medicine and health care, advertising media, real estate agents, entertainment and fitness, travel express, restaurants, customer service centers and many other industries all need to install professional business management subsystems.