Some performances in Shenzhen were postponed in August-refund guide

Recently, some performances in Shenzhen can't be held as usual, so they can only be postponed, so the friends have already bought tickets, but because they don't have time to watch the postponement, they can directly refund the tickets. The relevant refund information is as follows.

The performance of the symphony "Pearl Gold" was postponed. The news from poly theatre was originally scheduled for 20:00 on September 24th.

Due to force majeure, the performance of the symphony "Pearl Gold" will be postponed, and the specific performance time will be notified to you as soon as possible after active communication with the organizer.

This kind of refund processing, the audience does not need to go to the ticket center. The refund process is as follows:

1. Purchase tickets through official channels.

Viewers who have purchased tickets at Shenzhen poly theatre Ticket Office, official website, WeChat official account and Poly Ticketing APP do not need to apply for refund. Poly theatre will refund the tickets for everyone, and the tickets will be refunded according to the original payment channels. Due to the large number of orders involved, the system will be delayed. The specific refund time is subject to the arrival of the account. Please be patient.

2. Buy tickets through other channels

If you have purchased tickets through barley, cat's eye and other channels, please contact the corresponding ticket purchasing agency for refund.

Note: 1. The refund amount is based on the actual amount of the ticket purchase transaction.

2. At 20:00 on September 24th, tickets for the symphony "Pearl Gold" were automatically invalidated. The audience who received the performance tickets need not send them back, but can keep them as a souvenir.

Determination of postponement date of some performances of Shenzhen Grand Theatre

Due to the need of epidemic prevention and control, some performances of Shenzhen Grand Theatre were postponed, and it has been confirmed that some performances were postponed as follows:

(1) 25th Shenzhen Grand Theatre Art Festival

1. Classical ballet Swan Lake by Central Ballet Company

Scene 1: Original performance time: 20:00 on August 20th.

Change time: 20:00 on September 3rd.

Scene 2: Original performance time: August 22nd 14:30.

Change date: September 5 14:30.

2. Large-scale Symphony Chorus Concert "A Hundred Years of Dreams"

Original performance time: 20:00 on September 27th.

Change time:1October 22nd 165438+20:00.

3. Musical "Lighthouse Xian Xinghai"

Scene 1: Original performance time:1October 22nd, 65438+20:00.

Change time:1October 6 165438+20:00.

Scene 2: Original performance time:123 October 65438+20:00.

Change time:1October 7 165438+20:00.

(2) The 4th Beijing Opera Art Festival in Futian District

1. Peking Opera "Outwit Tiger Mountain"

Original performance time: September 3rd at 20:00.

Change time:108/00 65438+20:00.

2. Beijing Opera "Judge"

Original performance time: 20:00 on September 4.

Change time:1October 9th, 65438+20:00.

3. Peking Opera "The Red Lantern"

Original performance time: September 5 at 20:00.

Change time: 10/0, 65438+20:00.

4. Beijing Opera "Suolinnang"

Original performance time: 20:00 on September 6th.

Change time:10.07,65438+20: 00.

Note: Audiences who have purchased tickets for the above performances, but have not exchanged paper tickets, can continue to exchange paper tickets with their ticket code and ID card before the performance; Audiences who have received paper tickets need to exchange tickets at the ticket center before the performance. If you need a refund, please read the following refund details:

1. Offline Refund

Please keep the complete paper performance tickets and go to the Shenzhen Grand Theatre Ticket Center for refund during business hours. In order to avoid the risk of infection caused by crowd gathering, at present, Shenzhen Grand Theatre has implemented admission registration, temperature detection and crowd control measures. Please follow the instructions of the on-site staff and enter the venue in an orderly manner.

2. Online refund

For those who have purchased tickets through official website of Shenzhen Grand Theatre and WeChat official account platform, please call the ticketing center of Shenzhen Grand Theatre to apply for a refund. The staff will handle the original refund within 20 working days according to your payment method (Alipay/WeChat/Bank Card). Due to the different arrival times of different routes, the actual arrival time is subject to the bank notice. Please forgive me and wait patiently.

3. Refund through other channels

Please call barley net to refund your ticket in barley net ticketing system, and call Shenzhen Grand Theatre ticketing center to refund your ticket in Cat's Eye ticketing system.

4. Preventive measures

The refund amount is based on the actual payment amount of the ticket purchase, and no refund is allowed.

Deadline for performance refund: 2021September 15.

Changes of some postponed performances of Shenzhen Concert Hall in August

Affected by the epidemic, some postponed performances originally scheduled for August 20021year in Shenzhen Concert Hall/Small Theater on the fifth floor are updated as follows:

Those who need to refund their tickets due to the postponement of the performance (only those who purchased tickets before August 4, 202 1) can apply for refund online or SF Express, or in person at the ticket center of Shenzhen Concert Hall. Viewers who do not need to refund their tickets can come to watch the performance on the day of the performance with the original tickets.

Refund method:

First, the audience holds paper tickets.

Please keep the complete paper performance tickets, go to the ticketing center of Shenzhen Concert Hall during business hours, and provide the complete information such as the account number of the refunded bank card (debit card only) for processing. In order to avoid the risk of infection caused by crowd gathering, at present, Shenzhen Concert Hall has implemented measures such as code scanning, temperature measurement and crowd control. Please follow the instructions of the on-site staff and enter the venue in an orderly manner.

② Refund by courier: You can choose the designated courier service "SF Express" as the payment method (if it is not sent by courier, it will not be accepted), and send the complete paper tickets back to Shenzhen Concert Hall with written information such as the name of the refund applicant, contact mobile phone number, bank card account number (savings card account only), bank card opening bank (including branch details) and ticket purchasing channel. Please confirm that the information is accurate and complete before sending the ticket, and the ticket money will be directly transferred to the bank account provided by the refund application.

The deadline for sending tickets by express delivery is 2021September 15, subject to the mailing time.

Ticket Express Address: Shenzhen Concert Hall Ticket Center, No.2016, Fuzhongyi Road, Futian District, Shenzhen; Recipient: Ticket Center; Tel: 0755-8284 1888 ext.1; Express note: "Refund application".

Second, the audience with electronic tickets.

Audience who purchased tickets through official website of Shenzhen Concert Hall and WeChat official account platform:

① If the audience members who hold postponed performances need to refund tickets (only those who purchased tickets before August 4th, 20021year), please call the ticketing hotline of Shenzhen Concert Hall to apply for a refund, and the staff will handle the original refund according to your payment method (Alipay/WeChat/bank card).

If you want to refund your ticket, please wait patiently, and we will go back the same way.