Who can complain if the rider's rights and interests are damaged?

Legal analysis: you can complain to the industrial and commercial department. 1. Consumer complaint: The consumer complains by letter, fax, SMS, email, 123 15 website or goes to the industrial and commercial department, explaining the contents and reasons of the complaint;

2. The industrial and commercial department accepts complaints: if the consumer complaints meet the requirements, the staff of the industrial and commercial administrative department will accept the complaints and record relevant information within seven working days;

3. The administrative department for industry and commerce conducts mediation: if the consumer parties agree to mediation within 60 days after accepting the consumer complaint, the administrative department for industry and commerce will organize mediation and inform the parties of the time, place and mediator of mediation;

4. Mediation is completed: after the parties reach a mediation, the administrative department for industry and commerce shall make a mediation document, which shall be signed or sealed by the parties and the mediator, and stamped with the seal of the administrative department for industry and commerce, with each party holding one copy and the administrative department for industry and commerce keeping one copy for filing.

Legal basis: Provisions on Administrative Punishment Procedures of Administration for Industry and Commerce.

Article 16 The administrative department for industry and commerce shall, according to the functions and powers of supervision and inspection, discover and investigate illegal acts through complaints, appeals, reports, transfers from other organs, and assignments by superiors.

Article 17 The administrative department for industry and commerce shall, within seven working days from the date of receiving the complaints, appeals, reports and materials transferred by other organs and assigned by higher authorities, conduct a review and decide whether to file a case. Under special circumstances, it can be extended to fifteen working days to decide whether to file a case.

Eighteenth fill in the record approval form, and attach relevant materials (complaint materials, complaint materials, report materials, materials assigned by superiors or transferred by relevant departments, materials provided by the parties, supervision and inspection reports, evidence obtained after verification, etc.). ), it shall be approved by the person in charge of the administrative department for industry and commerce at or above the county level, and the person in charge of the case-handling institution shall designate two or more case-handling personnel to be responsible for the investigation and handling.