Why can't I get an electronic invoice online?

According to the information you provided, if you can't download the electronic invoice, it doesn't rule out that it is caused by your browser settings. I suggest you try again with a different browser.

If you can't apply for electronic invoice online, it is not excluded that it is caused by the following circumstances:

1 Paper invoice has been issued, and electronic invoice cannot be issued repeatedly;

2 Pay and recharge through third-party channels such as Alipay. At present, one-card recharge purchased through third-party channels and third-party recharge (such as WeChat, Alipay, Yi Hao and air recharge) provide quota invoice. If the amount you paid by the above method is not included in the printed electronic invoice, please go to the corresponding recharge channel to get the invoice;

3. The grant is not included in the printing of electronic invoices;

4. The paid-in invoice has been issued and cannot be issued repeatedly in the monthly settlement invoice;

No.5 is in an abnormal state such as arrears and downtime, which may also affect your application for issuing electronic invoices.

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