Is there a good call center system in Chengdu?

call center

1, IVR navigation: Cailing can be customized freely, with multi-level voice navigation and flexible setting of commuting navigation strategies; (Enhance corporate brand image, enhance user experience, and improve communication and work efficiency)

2. Call memory: the nearest call seat (in the queue) is given priority when the customer calls; (Improve communication accuracy and further retain intended users)

3.ACD queue: multi-agent queue can be set freely, and the response strategy includes rotation and order priority; (It is convenient for users to access the phone quickly and accurately, meet the requirements of internal service and business management, and the line is never busy)

4. Telephone recording: mp3 format, real-time recording, mass storage, playing and downloading online anytime and anywhere; In addition, the recording can be saved locally; (Reward and punishment assessment, management norms-prevention of smuggling and business collision, staff training, handling of customer objections, etc. )

5. Telephone reservation: the user is blocked from answering the phone, and one button is restored after internal communication; (handle objections quickly and solve problems in time)

6. Call screen: display the caller's basic information, call records, call messages and communication history; (Predict customer information, establish new customer files, facilitate the documented management of intended customers, and improve the service satisfaction and repeat purchase rate of old customers)

7. Extension transfer: incoming calls can be transferred to other extensions, and the incoming call screen can be transferred at the same time; (Find the right person, find the right person, and solve the problem quickly)

8. Standby answering (to be upgraded): When no one answers, other branches can grab it in time; (Do not lose intentional customers and improve satisfaction)

9. On-hook SMS: SMS can be sent automatically or manually after the call is connected or not, and the content of SMS can be set freely; (Improve customer stickiness and improve documentary opportunities)

10, mobile phone transfer: the incoming call is directly transferred to the mobile phone (in line), and the total recall and data are kept; (It's convenient to answer calls anytime and anywhere, without losing intentional customers and improving the experience of old customers)

1 1, naked number 400 binding: 400 binding landline external line, realizing 400 call screen, voice navigation, total recall, general recall and statistical analysis functions and applications; (Enhance the user experience, enhance the documentary opportunities of customers, evaluate and analyze the advertising effect, etc. )

12, remote transfer: incoming calls can realize extension transfer between headquarters and branch offices; (Improve the user experience and retain the intended customers)