Can Taobao sellers report spam messages?

Definition of malicious harassment

Malicious harassment refers to the behavior of the seller harassing the buyer by bad means during or after the transaction, which hinders the buyer's right to service satisfaction. Buyers can launch malicious harassment to defend their rights. Defending rights is established, and 12 points will be deducted each time; If the circumstances are serious, it will be regarded as a serious violation, and 48 points will be deducted each time.

Conditions for initiating malicious harassment complaints

1, non-Tmall transaction, within 0- 15 days when the transaction status is "successful";

2. The buyer gave a bad review, and both parties have finished mutual evaluation.

Malicious harassment complaint initiation path

1. Go to "My Taobao"-"Bought Baby", find the corresponding transaction, click "Complain against the seller", and then launch malicious harassment and rights protection on the pop-up page.

2. Enter the Consumer Rights Protection Center and click the "I want to launch rights protection" button. After finding the corresponding transaction in the pop-up page, click "Complain for Rights Protection", and then select Malicious Harassment for Rights Protection.

Proof requirements for malicious harassment and rights protection

I to human rights defenders

Please explain the reasons for defending rights and provide objective and effective documents to prove your rights, such as:

1. Complete and clear screenshot of Ali Wangwang's chat record (please click here for screenshot method/requirements).

2. The certificate number of Ali Wangwang (please click here for the method of extracting the certificate number)

3. Screenshot of letters in Taobao Station

4, SMS photos

Wait, prove that the other party has malicious harassment.

Second, for the defense.

The complaint and the documents provided will be used as the basis for ascertaining the facts. Please press the following options to make your next complaint:

A. If this behavior does not exist or is unintentionally caused, please contact the rights defender immediately to try to eliminate the misunderstanding in the first time;

B. If this behavior does not exist, but the defender cannot be contacted or the negotiation fails, please give a reasonable explanation and provide the following documents:

1. Complete and clear screenshot of Ali Wangwang's chat record (please click here for screenshot method/requirements).

2. The certificate number of Ali Wangwang (please click here for the method of extracting the certificate number)

3. Screenshot of letters in Taobao Station

4, SMS photos

5. Call table

Such as objective and effective proof. The defended party needs to submit the voucher within 3 days after receiving the rights protection.

Malicious harassment complaint handling time

After the malicious harassment rights protection is initiated, the customer service will give handling opinions within 4 working days.

If you don't agree with the result of rights protection, please click here to make a complaint.