My mobile phone is fake. I don't know what virus software I downloaded, so I can't receive messages like 10086.

Hello, if your mobile phone can receive short messages from other numbers, it means that your short message settings and communication channels are fine. Generally, you have installed 360 security guards, information housekeeper and other software, and blocked short messages with special service codes such as 10086. I suggest you check the block box in the software and add these service numbers to the white list.

If the above software is not installed, it may be the cause of mobile phone virus. It is recommended that you restore the factory settings or brush the machine under the guidance of professionals. If it is difficult to operate, it is recommended to operate on the mobile phone repair network.

Tips: Please back up your personal information before restoring the factory settings or brushing the machine.

In addition, I suggest you confirm the following points:

1. If your mobile phone card is put in your mobile phone, can you receive SMS normally except 10086? If so, the SMS channel is normal.

2. If your mobile phone card is placed in another mobile phone, can you receive the short message of 10086 normally? If you can, it means that the SIM card itself is fine.

3. If you put another SIM card in your mobile phone, can you receive the short message of 10086 normally? If so, your mobile phone is fine.

If 1 and 2 are affirmative and 3 is negative, it means that there is something wrong with your mobile phone system. It is recommended to change the mobile phone to the room version.

If 1 and 2 are negative and 3 is positive, it means that there is something wrong with your SIM card or system data. It is recommended to call 10086 on other mobile phones for feedback.

If 1, 2, and 3 are all positive numbers, it means that there is something wrong with the machine card matching. It is suggested to call local 10086 with other mobile phones for feedback, or go to the local lobby for testing.