1 14 What can I inquire about by toll-free telephone?

1, which has been opened at this stage 1 14: hotel reservation, air ticket reservation, catering reservation, enterprise switchboard, peripheral search (voice version) and other related businesses.

2. Priority number reporting (industry recommendation): When users request uncertain number information, such as a product, an industry or a project operated by an industry, the telephone number of the enterprise will be reported as 1 14.

3. Voice number reporting (voice broadcast): Enterprises and institutions (including private owners) can publish their profiles, business information or product information on the 1 14 platform. When the user inquires the telephone number of the company, he can play the recorded voice information.

4. Brand inquiry: When a user requests a number inquiry based on a legally registered brand or trademark, the platform 1 14 can inquire the phone number of the manufacturer, directly affiliated company or specialty store corresponding to the brand that has handled this business.

5. Query transfer: If you handle the query transfer business, the directory information desk of 1 14 can directly transfer the traffic to your mobile phone, and the directory finder does not need to dial again. It is convenient for users and won't let you miss any opportunities. "Don't bother to remember complicated telephone numbers, just dial 1 14 and call them by their first names." .

6. Temporary number declaration: Telephone numbers temporarily used by enterprises for business promotion, such as lottery numbers and concert ticketing hotline, can be temporarily announced in 1 14 system.

7. Enterprise Title: When customers dial 1 14 to inquire about the number, they can play a "title guide tone" before the automatic voice number reporting, such as (a company or product reports the number for you, please record it).

8. Column name query (registered name): provide users with a multi-name query service for mobile phones, and users can query whether they use a practical name or a registered name on 1 14.

9. Ordering number reporting: according to the customer's application, multiple telephone numbers under the customer's corresponding names are sorted in the 1 14 system, and their playing order is re-determined to provide personalized number reporting service.

10, media extension: commercial customers can submit information published by radio, television, newspapers and other media to 1 14 platform and convert it into voice information. Ordinary users can dial 1 14 to provide information such as media name, time, general content, etc. to understand the specific voice information content.

1 1, 1 14 legal adviser: Unicom's telephone navigation "1614 legal adviser" service is an information service product integrating modern communication technology and traditional legal services, which is mainly enhanced for users through voice consulting services. At the same time, the comprehensive use of SMS, MMS, WEB, WAP, offline activities, periodicals and magazines and other forms of service delivery has gradually grown into a professional, comprehensive, convenient and value-added comprehensive legal information service for small and medium-sized enterprises, high-end families and individual users.

12. Education Navigation: "Education Navigation" is a value-added service developed by China United Network Communication Co., Ltd. in conjunction with relevant partners in the field of education, which provides users with online learning guidance and education information through fixed telephones, mobile phones and the Internet. Yes11114 telephone navigation, which is the only column that realizes the national unified key pressing, greatly enriching telephone navigation (1 165438).

According to users' needs, at this stage, "educational navigation" has been launched: interactive tutoring, everyday English, interactive teaching AIDS, campus news and college entrance examination guide. Among them, the daily English section has built a simple and functional oral English communication platform for the whole people to speak English. With the innovation and development of the business, it will be merged into the 3G strategy in the future to launch more comprehensive services.

13, health consultant: "114 health consultant" is the brand advantage of China Unicom based on "telephone navigation". Through the unified service support platform in the province, supplemented by voice, SMS and email, it intensively integrates high-quality health information and service resources.

14, Ruyi Discount: Ruyi Discount Electronic Voucher is a novel, fashionable and leading electronic payment product. This product realizes the connection between merchants and users through111114 voice platform, SMS, MMS and business website. Users can save more money by paying monthly subscription fee or on-demand information fee.

15, Chatbox: Chatbox business is a new form of listening to books that integrates life, knowledge, thought and entertainment. It transcribes wonderful programs with video and images as media into audio forms, allowing users to release their eyes and relax in crisp and pleasant sounds.

16, Employment Consultant: "1 14 Employment Consultant" is based on the brand of China Unicom 16 165438, which intensively integrates the national talent service information resources. Through the province's unified business support platform, mainly voice, SMS and MMS.

17. Automobile consultant: The "automobile consultant" service is a convenience service jointly launched by Shandong Unicom and Shandong Bolian Communication Technology Co., Ltd., and it is an information service applied to vehicle and driver management.

This business provides customers with information inquiry and notification services such as vehicle violation inquiry, annual inspection agency, free car rescue, car moving service, artificial GPS, expert online consultation and so on. By SMS, MMS, IVR, email, etc. Members of "Automobile Consultant" will experience more perfect, personalized and professional automobile service.

18. Travel reservation: Travel reservation provides our customers with services such as travel information inquiry, travel route reservation, scenic spot ticket reservation, and local products purchasing through the platform of114. Customers can dial1161114-4-2 for tourist information inquiry or reservation. Visitors can also enjoy air tickets, hotels, golf reservations, car rentals and other services through Unicom114 voice, Internet and WAP.

19. Financial consultant: Financial consultant business is based on the technical advantages of communication platform, integrating financial products and authoritative financial expert resources provided by partners such as Shanghai and Shenzhen stock exchanges and financial institutions, and carrying out in-depth data extraction and processing, so that ordinary people can enjoy fast, comprehensive, professional and authoritative information and investment financial service platform.

20. Tourism Consultant:11614 Tourism Consultant is a convenience service launched by Shandong Unicom's joint partners, which integrates tourism resources all over the country and provides users with services such as tourism information consultation, tourist routes, scenic spot ticket booking, and local products purchase through voice and SMS.

2 1, Life Assistant: "1 14 Life Assistant" is a business that provides commodity shopping information services for users, and strives to make it a life assistant for users. Services include: commodity anti-counterfeiting inquiry and ordering, express delivery service, and commodity exposure column.

22. Life navigation:116114 Life navigation is the mobile phone media of Unicom users. It is a mobile phone magazine for fashionable life, which can be carried around and read at any time. With a comprehensive and all-round publication combination, it delivers fashionable and cutting-edge life consumption information to users through MMS.

This product is positioned as the information navigation promotion platform of Unicom's main business, and some information navigation, 3G, broadband and other business promotion contents will be added in each issue.

23. Car rental travel: 1 14 Car rental travel service is a comprehensive information service provided by China Unicom, which integrates the cooperation resources of the car rental industry, and uses voice, website and other service channels and methods to meet the needs of middle and high-end customers for local public and private reception vehicles and transportation needs for business travel in different places.

24. Traffic Consultant: The "Traffic Consultant" service provides customers with a variety of traffic information inquiry services such as business travel, meteorology, road rescue, news, etc. according to their needs for traffic information. Combined with artificial service platform.

25. Scenic spot service: 1 14 Scenic spot service business provides customers with the whole network service integrating scenic spot inquiry, scenic spot ticketing and tour guide assistant through three-dimensional service forms such as 1 165438 website and mobile phone client.

26. Flower Booking: Flower Booking is one of the business products of 1 14 Telephone Mall, which provides customers with flower ordering and delivery services through the platform of114.

Extended data:

1 14 directory assistance desk is an important service window of China Telecom, which provides our customers with 7*24 hours uninterrupted telephone number inquiry and information inquiry service. In order to better serve the society and further enrich the query information, we have recently launched the query of train time and long-distance passenger information, weather forecast, lunar calendar date, characteristic hotel, license plate number attribution and so on. In the next step, we will soon launch services such as manual reminder, location inquiry, SMS number reporting, portable directory and enterprise switchboard. In a word, 1 14 will be customer-centered and service-oriented, constantly enrich the inquiry content and improve the service quality, and strive to build itself into a comprehensive information service platform with existing number inquiry, information introduction and service orientation.