Why can't vivo y5 1a receive short messages?

1. Confirm whether the cell phone network signal is good. If the signal is not good, please try to change the network environment.

2. Go to phone settings-More settings-Apply-Find all SMS messages and click to clear the cached data.

3. Whether the contact person is encrypted, check whether there is a short message in I Housekeeper-Privacy Space-Communication-Privacy Information.

4. Whether the short message is intercepted, enter I housekeeper-harassment interception-information interception to see if there is a short message.

5. Check whether any third-party software (such as E-mail) is installed in the mobile phone, if so, please uninstall it.

6, enter the mobile phone settings-system upgrade detection and update the system,

7. Try to change the mobile phone card.

8. Enter Settings-More Settings-Restore Factory Settings-Restore all settings (this operation will not lose any data of the mobile phone).