Zhejiang Jinhua Vehicle Administration Office Tel

The 96070 service desk of Jinhua Public Security Bureau is a multi-channel, uninterrupted and one-stop voice service platform integrating telephone call notification, SMS reminder and consultation and complaint acceptance. The service desk integrates advanced computer and communication technology, provides public information inquiry and business consulting services for the masses, facilitates the masses to understand and handle public security business, and is a bridge and link to contact the masses.

The service desk provides four categories 19 of motor vehicles, driver's licenses, illegal inquiries and inspections, and 20 items in three categories: application and endorsement of entry and exit business licenses, information inquiry and SMS notification of public cases, satisfaction survey, acceptance of public opinions and suggestions, unresolved issues, key information and consultation complaints.

With the goal of "people's satisfaction", the 96070 service desk will earnestly strengthen management, improve service level, earnestly practice the service concept of "communicate with your heart and let your smile speak", bring more public security services into the service scope, build a first-class service brand, and provide brand-new, all-round and whole-process intimate services for the people.

Extended data

Business:

1, legal operation

In order to deepen the openness of police affairs, strengthen police services, establish and improve the police supervision mechanism and enhance the credibility of law enforcement, the victims of administrative cases, criminals and victims of criminal cases are inquired about the handling of administrative cases and criminal cases except those involving state secrets, commercial secrets and personal privacy.

Criminal cases are temporarily limited to cases of theft, fraud, robbery, robbery, extortion, intentional injury and intentional destruction of property; Administrative cases are temporarily limited to cases of theft, fraud, robbery, extortion, intentional injury (beating others) and intentional destruction of public and private property.

2. SMS notification

The service desk has set up a short message platform integrating mobile, China Unicom and telecommunications to inform the masses of to-do items, key information and work information; To release relevant matters that the public security organs need to inform the society to taxi drivers, medical personnel, tricycle drivers, newsstand owners, sanitation workers, drivers and other specific industry groups; Through SMS reply and other means to carry out the public satisfaction survey in the process of law enforcement by public security organs.

3. Collect people's feelings and opinions

By accepting calls, accepting telephone consultation complaints from the masses, opinions and suggestions on public security work, circulating them and handing them over to relevant functional departments for handling. After the functional department J handles the reply within the specified time, the service desk will inform the caller of the handling results of the opinions and suggestions.

Jinhua bureau of public security work hall -96070 service desk