20 18 model essay on annual work summary of departments

The year-end summary of the department is a review and evaluation of the past year. Let's take a look at the 20 18 annual work summary model for you. Welcome to read it, for reference only.

Time flies, how should the administrative department write the annual work summary at the end of the year? Please see 20 18 Annual Work Summary of Administration Department.

The administration and personnel department is a comprehensive management department integrating administration and personnel. Administrative management and personnel management are indispensable parts of the orderly and standardized development of the company. In order to improve the management level of the company, unite the strength of the enterprise team and make the enterprise enter a good state of standardized management.

In the past year, the company has entered a period of rapid development from establishment to development. Looking back on the past year, the leaders' concern and support for the work of the Administration and Personnel Department greatly encouraged the Administration and Personnel Department to make new breakthroughs. I would like to express my heartfelt thanks to the company leaders and all my colleagues. With your understanding and help, I am more comfortable in my work, and because of your help, I have completed various tasks better, making the company develop in by going up one flight of stairs. The work is summarized as follows:

I. Personnel recruitment

1. Management of new posts in various departments.

2, according to the actual needs of personnel in various departments, targeted and reasonable recruitment of employees in each position; Through a series of practical measures such as distributing recruitment information, online recruitment and on-site recruitment, we have achieved fruitful results and completed the talent demand of 40 people a year.

Two, establish, improve and standardize the management of personnel files.

1. Files of existing employees, including contracts, employment agreements, diplomas, degree certificates, ID cards, addresses, contract years and other information. Now the employee files are all complete.

2. Complete the account and file management of fresh graduates.

3. Handle social security work and complete the social security work of new regular employees every month.

4. Complete the management of employee entry, employment confirmation, resignation, performance appraisal and salary increase.

5. The person in charge of each department counts the number of employees on the job every month, checks the resigned, newly hired and transferred employees every month, and updates the employee communication to facilitate the financial inquiry and settlement management of each department.

6. Collect, sort out and archive archives in time.

7, talent pool file management, improve the efficiency of late recruitment.

Third, staff training.

1. Complete the professional training for new employees, including administrative management system, attendance system and work report. Among them, attendance management standardizes punching in and going out to register; Strengthening the leave system and resolutely checking and handling those who fail to perform the leave procedures and leave their posts without authorization not only maintains the seriousness of the attendance system, but also stimulates the enthusiasm of employees, thus greatly improving the company's work style.

2. Coordinate the technical training of the Development Department and inform the monthly training content on time. Now we will train the hardware development department on Monday, the software development department on Wednesday, and the training will be conducted by General Manager Sun or foreign teachers on Saturday afternoon.

3. Contact experts in the human resources industry, and plan to ask teachers to do management training for the company.

Fourth, performance and salary management.

1, using the performance appraisal scheme of rating method, to assess the monthly work tasks, engagement and work requirements of employees.

2. Control the salary cost of employees.

Verb (abbreviation for verb) management

1, carry out the instructions of the company leaders. Do a good job of communication between superiors and subordinates, report the situation to the leaders in a timely manner and feedback information; Coordinate the relationship between various departments and comprehensively coordinate the work; Supervise and check all work and plans (weekly and monthly reports, OA diary). Assist the general manager in his daily work.

2. Assist company leaders to formulate and improve company rules and regulations, and implement company rules and regulations.

3. Strengthen work communication with employees, find and solve problems in time, ensure that there are rules to follow in communication, and make them understand and support administrative work, achieve good results, and pay attention to improving the quality of administrative work.

4. Responsible for handling, receiving, dispatching, registering and circulating the company's express delivery and letters; Do a good job in the notification, review, transmission, supervision and inspection of company documents. Strengthen the management of office documents and archives. In the process of sending and receiving documents, the documents issued will be delivered to relevant departments in time, which provides a strong guarantee for the company to implement the spirit of superiors and complete the work tasks; At the same time, file management should be orderly and serve the company's inquiries at any time.

5. Supervision, inspection and management: check the environmental sanitation, office facilities, safety and discipline of all departments of the company every day, and handle any abnormal situation in time.

6, found in the inspection of discipline, violations and other undesirable phenomena to inform the relevant department leaders for processing; Strengthen company management, improve the quality of administrative services, carefully collect information, comprehensively and accurately understand and master the work of various departments, analyze the problems existing in the work, sum up work experience, and report to the company in time, so that the company's superiors can comprehensively and accurately understand and master the actual situation of recent work and make correct decisions to solve problems.

7. Office supplies procurement and inventory management: office supplies procurement, cost control, audit office supplies warehousing management, use registration, maintenance, etc. Make statistics on the fixed assets used by various departments of the company, and classify and file them.

8. Collect company information such as ticketing, hotels, express delivery, printing and office department stores. Ensure convenient and fast service for the company.

9. Organize, record and sort out the minutes of the company's office meeting, and issue documents according to the meeting decision as needed.

10, receive visitors, adhere to the work requirements, warmly receive visitors, listen carefully to the problems reflected by visitors, and put forward requirements and suggestions.

12, supervision and management of drivers and company vehicles. Review and consult all kinds of problems, daily work and reimbursement documents reflected by drivers, and handle them in time if any abnormality is found.

13. Formulate staff dormitory management system, unify dormitory management, and sign occupancy agreement.

14, Company Administration Form Management.

15, complete other tasks assigned by superiors, and finish them on time and with good quality.

20xx 1- 12 Work Plan According to the department's work arrangement for one year, combined with the company's current actual situation and future development trend, the administration and personnel department plans to carry out next year's work from the following aspects and fully implement target management.

1. In addition to daily management, the Administration and Personnel Department will focus on the following aspects in the coming year.

2, strengthen the administrative management and supervision, and according to the actual situation of work, modify and improve the relevant rules and regulations of administrative management, make it more in line with the needs of practical work.

3. Strengthen the management of human resources, improve the management of labor and personnel files and contracts, strictly control the company's labor and employment, do a good job in setting up posts based on things, and give full play to people's talents. Provide a reasonable basis for talent recruitment, salary evaluation and performance appraisal.

4. Complete the recruitment and allocation of human resources, and plan to increase the demand for 1030 talents.

5. Strictly implement the company's rules and regulations. For example, administration, attendance, employment and staff dormitory management.

6, completes the personnel turnover rate control and labor relations, dispute prediction and processing records. It not only protects the legitimate rights and interests of employees, but also maintains the image and fundamental interests of the company.

7. Strengthen the development of internal manpower and talents, carry forward excellent corporate culture and corporate tradition, and infect every employee with excellent culture.

8. Strict office management and office supplies management, as well as environmental health and company safety management.

Suggestions on the work of intransitive verbs:

Administrative personnel work is a very serious and important basic work for a growing company, and it also needs the cooperation of the whole company. There are many projects that can only be done well with the cooperation of various departments, so it needs the attention and support of company leaders. Whether to change ideas from top to bottom and the degree of support and cooperation provided by various departments are the key to the success or failure of administrative and personnel departments. Therefore, after setting the annual target, the administrative personnel department implores the company leaders and departments to give great assistance in the process of completion.

This year, the company's work is busy, and the administrative human resources department has a great responsibility. However, I have been devoted to my work with full enthusiasm, conscientiously performed various duties such as administration and personnel, implemented the company's rules and regulations, and completed all the work well. Of course, there are still some deficiencies and imperfections in the work of the administrative personnel department this year, and we will try our best to improve and correct them in the work next year. With the development of the company, it can be expected that the administrative and personnel management work will be more arduous and demanding next year. To this end, I will work harder and contribute to the company!

20 18 is about to pass. Please refer to the Annual Work Summary of Sales Department 20 18 for what the sales department has achieved.

20xx years are about to pass. During this year, the sales department made some achievements through hard work. Near the end of the year, make a summary of the work of the sales department. The purpose is to learn lessons and increase sales, so as to do a better job, so as to have confidence and determination to do a better job next year. Below I will make a simple summary of my work in the past year.

20xx years, resolutely implement the policy of xx manufacturers. Learn and formulate all aspects of sales, the core competitive advantages of the company's products, and plan and publicize the company's image and brand image together with the marketing department, as shown in various media advertisements; Radio stations, newspapers and magazines, etc. , so that our company's popularity is gradually known by customers in Taiyuan market. All the staff of the department sent more than 30 thousand text messages, in team building; Detailed assessment criteria are formulated for the sales staff, operation system, workflow and team culture of the sales department. This is what I think we have done better, but there is still a big gap in other aspects.

In terms of sales volume, our work is not good, and our sales performance is really unsatisfactory.

Although there are some objective factors, there are also great problems in other practices in the work. At present, it is found that the main problems that the sales department needs to solve are:

1. The enthusiasm of the sales staff is not high.

Lack of initiative, laziness, which is often said that the importance is not strong.

2. Poor maintenance of customer relationship.

The most basic customer retention rate, basic customers and return visits of sales consultants are too few. In a month's time, a total of * * * eight sales consultants visited more than 20 customers a day, and only seven or eight intended customers were in their hands. From the numerical point of view, the basic customers of sales consultants are very few, and it is not ideal to invite customers every time they engage in activities. Therefore, some activities cannot be carried out.

3. Communication is not deep enough.

In the process of communicating with customers, salespeople can't clearly convey the situation of our products to customers and understand their real thoughts and intentions; Some questions and requirements put forward by customers can't be responded quickly and handled correctly. When communicating with customers, I don't know how much customers know about our products and how much they accept. It is a fatal mistake not to follow up after being rejected.

There is no clear goal and detailed plan for the work.

Sales staff have not formed the habit of summarizing and planning their work, sales work is in a state of laissez-faire, unreasonable distribution of working time and chaotic work situation.

5. The quality image and business knowledge of salespeople are not high.

Individual salesmen have low quality, many stubborn bad habits, weak sense of responsibility and work planning, and their professional ability, image and quality need to be improved. (Long-term impact on the company's image and reputation)

I. Market analysis

The market is good and the situation is grim. Through the decline in the sales of self-owned brand cars this year, manufacturers will definitely adjust their coping strategies. Next year will be a year of great achievements. Internally, we should strengthen our quality and shape our image externally. Build an iron team with iron discipline and fight a beautiful ambush. If we don't do a good job in sales in the next year, we are likely to lose this development opportunity.

Two. 20xx work plan

In next year's work plan, we will focus on the following tasks:

1) Establish a sales team that is familiar with business, high-quality, efficient and relatively stable.

Talent is the most valuable resource of an enterprise, and all sales achievements come from having an excellent sales team. Establishing a cohesive, effective and high-quality sales team is the foundation of an enterprise. Only through high-quality and efficient sales staff can we not only increase the sales of automobiles, but also bring the added value of insurance, house purchase and decoration to a new level. Set up a harmonious and efficient sales team as a major task for next year.

2) Improve the sales system and establish a set of clear and systematic management methods.

Sales management is a long-standing problem in enterprises, and the attendance of sales staff and meeting customers are in a state of laissez-faire. The purpose of perfecting the sales management system is to let the sales staff play their subjective initiative in their work, have a high sense of responsibility for their work and improve their sense of ownership. Strengthen the execution of sales staff, thus improving work efficiency.

3) Improve personnel quality and business ability.

The purpose of training salespeople to find and summarize problems is to improve their comprehensive quality, find and summarize problems in their work and put forward their own opinions and suggestions, so as to raise their professional ability to a new level.

4) Establish new sales models and channels.

Grasp the development of insurance and decoration sales model, and make a perfect plan. At the same time, explore new sales channels, make good use of the company's existing resources, and cooperate with in-store sales, telephone sales, invitation sales and auto show sales.

According to the sales task issued by the company, the task is decomposed into sales consultants and then into months, weeks and days according to the specific situation; And improve sales performance on the basis of completing sales tasks. We will lead all employees in the sales department to do their best to achieve the goal.

5) Take the overall situation into consideration and obey the company strategy.

In the future, before making every decision, we should consider the opinions and decisions of the company leaders and abide by the leaders' decisions on various businesses. When you have differences in your work, you should calm down and resolve them through consultation. As long as we can always sum up experience and lessons, give full play to our strengths, correct our shortcomings, consciously put ourselves under the supervision of the company and customers, work hard and set an example. I believe there will be a higher and newer development.

I think the development of the company next year is inseparable from the overall quality of all employees, the company's strategic policy, the policy support of manufacturers and individual efforts. Improving the standard of execution, establishing a "bright sword" sales team and good working habits are the key to our work. Our sales department has confidence and determination to create new glory for the company in 20xx!

The ultimate goal of summing up is to gain experience and learn lessons, so that there will be better development next year. Please refer to "20 18 Annual Work Summary of Quality Inspection Department".

The company developed rapidly in 20xx. At the same time of development, production, technology and quality are constantly improving. In a short period of one year, with the correct guidance of the company leaders and the concerted efforts of all departments, the quality department has made certain achievements, which are summarized as follows:

First, working ideas.

Based on ts 16949 quality system, with the effective establishment of quality control mechanism as the core, with the aim of effectively operating and continuously improving the company's management system, and with the aim of comprehensively improving the company's management and quality.

Second, the work summary

1. The quality inspection mechanism has been continuously improved.

Due to the resignation of the former quality minister, the company's quality system work was once stagnant. Although the project responsibility has been regionalized and divided, it has not fully played the role of quality control. According to the company's administrative requirements, supervise and inspect the implementation of on-site management and daily settlement of each department, point out the problems existing in management and production in time, put forward corrective and preventive measures and rectification time limit, track the rectification results, and effectively control management and quality. In the follow-up work, we will constantly improve the inspection methods, test the internal control ability with the problems detected, strengthen the control of department employees by evaluating the execution pressure, gradually make the existing problems controllable, make the three inspections truly established, and make the quality control work more systematic and effective.

Our department strengthened on-site inspection from 5438+00 at the end of June, communicated with relevant departments in time and rechecked the problems found out. Through this intensive inspection, it put pressure on the employees of this department, and the on-site management and quality were obviously improved.

2. Strengthen and improve the internal evaluation.

Although the turnover rate of our department is low, the good and the bad are mixed, and the assessment standards and business skills are not very clear. The reason is well known. Based on this, at the beginning of the establishment of the department, under the correct guidance of the general manager of the company, the "Quality Department Assessment Management System" was formed in an all-round way, and the implementation of corrective results and corrective measures was verified to ensure the normal operation of the quality department.

3. Optimize the management system

Through the implementation of quality control methods such as internal assessment, customer quality information feedback, daily full inspection, spot check and surprise inspection, the problems existing in the operation of the quality department are clarified. From the end of September, organize the employees of this department to study and train on quality awareness, business skills and management system for about two months. Optimize the evaluation of incentive effect in a targeted way. Through the development of this work, not only some grass-roots managers are mobilized, but also the teams are more familiar with the system documents and more clear about the control points. This time, complicated documents, processes and forms in the past were simplified, inappropriate system documents were revised, work blind spots were supplemented, and imperfect system documents were improved.

5. Cooperate with supervision and audit.

From September 13 to September 15, the first supervision and audit of the company's management system was ushered in. Our department accompanied and fully cooperated with this audit, and issued a Report on Corrective and Preventive Measures to the responsible department according to the audit opinions, and will comprehensively track the implementation of verification, correction and corrective and preventive measures within the time limit.

Third, the highlights of work

1. A three-inspection mechanism has been established, so that the quality control function can really be brought into play.

2. By optimizing the management system, the management responsibilities are further clarified, the management points are straightened out, and the principles of environmental management planning are revised to make it more applicable, operable and effective.

Fourth, the shortcomings in the work and improvement ideas

Although in just over three months, our department has done a lot of concrete work and made small achievements, but we know that there is still a gap from the job requirements, as follows:

1. Although the quality control mechanism has been established, it still needs to be further improved. In the future, we will strengthen the inspection of employees' self-control ability and enhance management and quality awareness in all directions.

We haven't done enough work to follow up the resolutions made at the company's regular meeting. When we fully realized this, we made a profound reflection and began to take action to do this work well.

As a quality inspection department, due to the busy production tasks in recent months, there are few daily inspections on site. But no reason can be an excuse. In the future, we will balance all aspects of work, spend a lot of time on management and quality control, and really share the worries for the company.

4. Strengthen the management and training of each post in the department: when the personnel's movement is stable, strengthen the ideological communication, change the attitude of the personnel to the work, carry forward the work enthusiasm, do a good job in the auxiliary work of production, and avoid accidents and objective errors. At the same time, strengthen on-the-job training for each position, so that all employees in the department can master a variety of skills, make up for the shortage of manpower when the workload is heavy, and ensure the normal operation of the department.

5. In the control of production process: strictly control the inspection of raw materials, semi-finished products and finished products, and pay attention to the monitoring of process system. The correct connection of production often requires close cooperation between departments, strengthening communication with production department, sales department and other departments, eliminating information inconsistency, making quality inspection records in the process of product control, realizing the traceability of products in the production process, focusing on care and laying a good foundation for after-sales service of products; In the process of product inspection, the total quality management method is mainly used to control the process, including work quality, total process management and full participation, which extends not only to the production process, but also to the front and back sides, including the monitoring of product design, production and storage processes to improve product quality; Strengthen on-site supervision of production sites. The supervision of the production site is mainly the management of the sanitary environment on the site, which has a great influence on the product quality. Therefore, strengthen on-site 6s management to reduce the impact on product quality. The objectives of the Quality Department are: customer satisfaction is above 85%, the qualified rate of in-use testing instruments is 100%, and all testing instruments are within the validity period. In the next year's quality system operation, we can do all the work in strict accordance with the relevant system documents, strictly control the production process of products in strict accordance with the relevant documents, notify the production department in time of unqualified items, analyze the reasons and take corrective measures. Make statistics on product quality every month, and then formulate corrective and preventive measures for the main unqualified contents; Corrective and preventive measures should be taken to deal with customer demolition, and these measures should be effectively implemented. Therefore, we will ensure the stable quality of products produced next year. As a long-term unremitting work, product quality and safety can only stand the test of the market with good quality products. As an inspection department serving production and products, in order to adapt to the era of rapid development and global competition and the ever-changing external environment, we must update more and more complex technologies in time to adapt to the diversity and complexity of products and create a comprehensive management system, which requires an extremely flexible consciousness and a capable talent team. In addition, this change is taking place at a sustained rate. As a quality department, the team's continuous personal development needs should be fully recognized by enterprises and should create learning. In order to adapt to the fierce competitive environment, it is necessary to establish a brand-new and high-level team. In process innovation and efficiency innovation, it is necessary to improve product quality and customer satisfaction, which has also become the goal of next year's plan and related training. Looking forward to the new year, we will constantly improve ourselves, do a good job in production and quality guidance, carry out quality awareness education and training, continue to formulate and improve quality management documents, and accomplish all the work in a down-to-earth manner according to the established departmental objectives; Learn and update in time to make the applied management methods more scientific and reasonable. And adhere to the quality management methods and decisions with ts 16949 quality system as the goal, continuously strengthen communication and cooperation with various departments, and promote mutual understanding and coordinated development. In the new year, all the staff in the quality department will inherit the positive work enthusiasm and team spirit in the past. In order to achieve our goal, we are ready to meet new challenges. Finally, on the occasion of the Spring Festival, I wish you good health and a happy family!

I recommend it carefully.