Course Telemarketing Skills Collection

A parent-child course on telemarketing techniques

For professional issues, find professional people, learn from peers, and learn from peers who do well

2. Is there any friend who can give me a sales pitch for an emotional course?

Brother, I tell you as a professional and from experience that emotions, especially Don’t use mechanical language, it will make people feel more uncomfortable, remember! Let me teach you a trick: moving people with emotion, moving people with emotion is the best, and having no routine is the deepest routine. If there is no way to win, there is a way!

What are the three call center training courses?

According to the characteristics of call center work, the general training courses will involve: telephone etiquette, standard speaking skills, Interpersonal communication, customer complaint handling, mentality courses, enterprise-related product training and related application tool training, etc.

4. Ask for the words of the course consultant...

Parents are the decision-makers, that is, your target customers.

First of all, you need to understand your school’s positioning in the market, its location, and what consumer groups it targets. The consumer psychology of the rich and ordinary people is different. Parents of children of different ages send them here. The purpose is also different.

After identifying the consumer groups, analyze the psychology of these parents. They may have different purposes for sending their children to learn English. Some are because other children are studying English for fear of falling behind, and some are for winter and summer vacations. Find something to do for your children, some of which are to allow them to go abroad in the future...

Only the more detailed your analysis, the more targeted you will be and the higher your hit rate will be.

As long as a customer comes, he is a potential customer, but usually consumers will shop around, so you must be clear about your competitive advantages (price, teacher quality, tutorial level, classmate level) ).

In terms of sales skills, I suggest not just thinking about selling. Being eager for success will scare away customers. You need to think more from the perspective and standpoint of a parent, and really think about it, so that you can infect the other person and gain the trust of the customer. Even if customers can't decide at the time, it will help them go home and shop around before choosing you.

Another point is that after becoming a real customer, you must pay more attention to the learning situation of your children, chat with parents more and give suggestions when you have time, and never make a one-time deal. Not only can these parents continue to buy courses, but they will also recommend you to more parents. Word of mouth is the best sales tool.

5. Looking for a set of telesales skills

Greet customers, introduce yourself, express greetings, praise and explain intentions, interview invitations, and handle rejections.

1. Greet customers and introduce yourself.

After answering the phone, you should first say hello to the customer, such as: "Good morning (afternoon)", "Hello, is this Mr. ××?" and other greetings, and then introduce yourself: "× Mr. ×, I am Xiao Zhang from Beijing Times Guanghua Management Training College. Can I bother you for 5 minutes to make a phone interview?

(5) Extended reading of the course telemarketing skills

Note

Those who can truly become your customers and cooperate with you must need your products or services. There is a mutually fulfilling relationship between you, so don’t blindly please and cater to customers. Express your products and ideas in a professional and rigorous manner without being arrogant, and provide your value to customers, so that you can win their true respect.

Treat yourself as a customer, or find your colleagues or friends, and imagine if you are yourself. It’s about how customers react to your opening, questions, and introductions. The more practice you do, the more effective your communication with customers will be.

Pay attention, be as real and serious as possible when practicing!

Detailed training materials for six-line customer service

Telemarketing skills improvement training Jiang Tao

Course objectives:

Clarify the objectives of outbound marketing Standards and models, master effective communication skills, improve service marketing capabilities and customer retention skills, effectively handle telephone objections, and systematically follow up with customers, thereby improving customer satisfaction.

Training targets: outbound call personnel and account manager

Training time: 2 days and 12 hours of Chinese course

Course outline:

1. Basic elements of outbound marketing

Five skills to overcome the fear of phone calls

Essentials to control frustration

(1) Communication skills for outbound callers

Preparations before telephone communication< /p>

General process of telephone communication

Techniques for answering the phone

Techniques for making calls

Quality telephone service

(2) Listening skills

Three aspects of deciding listening

Principles of listening

Effective listening skills

Effective listening Steps

Five levels of listening

(3) Speaking and asking skills

Questioning skills

Pay attention to the tone of speaking

Service prohibitions

2. Comprehensive skills of outbound marketing

(1) Comprehensive skills of customer service

How about outbound personnel? Predicting customer needs --- demand types

Several ways to understand customer needs

Practical drills for telephone demand exploration

Pay attention to your wording

Please use 3F skills

Ten good habits of serving customers

Customer type analysis

The impact of customer complaints

Several ways to make wrong complaints

Making customer complaints simple

Techniques to calm customer dissatisfaction

How to say when you cannot meet customer requirements

What do customers need to feel from our services

(2) How to fully stimulate customers’ desires

How to stimulate customers’ desire to buy

Open Questioning skills in open and closed mode

"Telecom product selling point analysis method"

Stimulate the self-success desire of outbound marketers

(3) Telecom products Telephone recommendation skills

Telecommunications brand business telemarketing skills

Telecommunications new business telemarketing skills

Complaint handling telephone communication skills

< p> Practical practice on the telephone recommendation skills of outbound callers

(4) Objection handling skills in outbound marketing

Quick identification and response skills of customer objections

Telephone communication techniques for handling customer objections

Techniques for handling objections

How to track customer objections

Practical drills for handling customer objections

(5) Effective handling skills of special customer complaints

Types of special customer complaints

Analysis of the psychology of difficult customers and reasons for complaints

How to deal with difficult customers

Emotional self-control when handling complaints

(6) Post-stage management of telemarketing by outbound personnel

Telemarketing by outbound personnel Customer data management

Quick and effective form development and use

Effective customer follow-up visits

Common objections in the outbound marketing process

< p> Common objections to new business and handling techniques

Common objections and handling techniques during telephone instigation

Establishing personal influence

Telemarketing by outbound personnel Practical training

Practical summary of telemarketing for outbound callers

Seven

Scripts for telephone invitations from training schools

I think it is also important to lay the groundwork before recommending free courses.

First of all, you must win the opportunity to communicate with parents, otherwise you will lose the opportunity to introduce the curriculum.

For example: You can start the communication like this: "Hello! I am a teacher at ** Children's English Institution. Is your child enrolled in an English training class?" If not, you can recommend courses.

Most parents will say that they have already registered, so we can ask, "Are you satisfied with your child's learning results? Are there any problems?" If parents raise some questions, we will combine them with the results of our own school. The advantages are briefly analyzed to arouse parents' interest, so that free trial courses can be introduced. "You need to compare more to find the one that is suitable for your child, don't you think?" We can say this.

If parents do not ask questions, then we can recommend composition, mathematics and other courses, or recommend two free foreign teacher classes. Parents are willing to give their children the best, and they will come to see it for comparison.

When recommending courses, more added value should be given, such as: How can parents help their children learn English? How to test children's learning effect? etc. Being able to provide practical help is the secret to maintaining long-term attention.

As for the script, it may not be important. Because the needs of every child and parent are different, so are every staff member who makes the invitation. The key is to use the highlights of our school to attract them based on their different needs. At the same time, inviters can also use their own characteristics and use them flexibly.

Promotional highlights can be: free trial, many trials, foreign teachers, full range of courses, good school environment, strong teachers, considerate service, etc.

I hope I can help you, and I wish the school will get better and better~!

8. Does anyone know the sales skills of early childhood education course consultants? The more detailed the better

This does not require any skills, just indicate your identity directly. For example, you are someone Are you the father or mother of a certain child? This is a certain early childhood education center...