Which is better, the Bureau of Letters and Calls or 12345?

Between the two, one is the substantive bureau of letters and calls. You have to come up with relevant information yourself and make letters and visits on the spot. Well, it will be more efficient. And 12345 is just a consulting platform, and it gives you some legal knowledge. So they are different in nature, that is to say, each has its own advantages. In other words, there is no good or bad.

The bureau of letters and calls plays a greater role, and 12345 is only a complaint institution.

12345 government service convenience hotline (hereinafter referred to as 12345 hotline) refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.