How to refund Dangdang's order?

It depends on whether you receive the goods or not.

If you haven't received the goods and the order you submitted has not been reviewed, you can cancel it yourself in your Dangdang account, which is very simple.

If you have received the goods, which are short or missing, have quality problems, and have not exceeded 7 days, and you still have the bill of lading, you can return them.

Specifically, Dangdang can have an after-sales service column at the bottom of its homepage and a return application at the bottom. After you submit your application, their staff will give you a reply within 1-2 working days (that is, how to return it). Then you can have an operation.

Dangdang's return and exchange are all done online with the help of customers. Under normal circumstances, customer service can't help. At most, it is to promote the relevant departments to deal with it.

If you haven't received the SMS or email within 1-2 working days, you can call customer service again at 400-7 1 1-6699.