What does this text message mean?

Hello, I am very happy to help you with the problem you encountered. I have encountered it before. The following is my personal opinion. I hope it can help you. If so, Wrong, please forgive me! . This should be the response from the Public Security Bureau regarding the handling of public security cases. Have you reported a crime recently? If so, then what this text message means is that the police are trying hard because there is no evidence or the suspect has not been caught in the case you recently reported. Thank you very much for watching patiently. If it helps, please adopt it. I wish you a happy life! Thanks!