Common 10 big talk skills in telemarketing skills

Common 10 big talk skills in telemarketing skills

Telemarketing is usually a mode of active sales by telephone. With the help of the Internet, fax, SMS, mail delivery and other auxiliary means, we can contact customers directly in the name of the company through a special telemarketing number. The following are the common 10 skills in telemarketing skills I have compiled. Let's have a look.

1: "No, then I have something to do." "No, I was going to visit my friends. “

Telephone sales skills: (name of potential customer), I'm sorry, I must have chosen an inappropriate time, so would it be better to make an appointment?

2: "I have a friend who is also engaged in this service!"

Telemarketing skills: If your friend is your service agent, I believe he has provided you with good service. However, I don't want to repeat what you already have. If you are free, may I visit you?

3: "I have no money!"

Telemarketing skills: (name of potential customer), your judgment must be correct. However, the idea I want to offer you may be something you have never heard of. Now you'd better know it in case of emergency. If you are free, may I visit you?

"I know the product you mentioned. Even if I want to buy it, I have no money now."

Yes, Mr. Chen, I believe that only you know the financial situation of the company best, right? And our system is designed to help you save costs and improve performance. You won't object, will you?

4: "You are just wasting your time!"

Telemarketing Skills: Are you saying this because you are interested in us? Why are you not interested in service?

(Continue with the next answer)

5: "I am for you; The service is not interested! "

Telemarketing skills: (name of potential customer), I don't think you will be interested in something you have never seen before, which is why I want to visit you.

I hope the information I provided is enough for you to make an informed decision. Will you be in the office?

"Believe me, I have read it. We are not interested in what you mentioned. "

I see. No one will make a hasty decision on a product that they have never seen before, right? So I want to visit you in person this afternoon or tomorrow morning. We have made a detailed market survey, and this product is of great help to enterprises like yours. Do you think it is more convenient for me to show you the information in person this afternoon or tomorrow morning, or ... In order to refuse you without interest, you should tell him that you should taste the pear yourself. )

6: "I'm busy!"

Telemarketing skills: That's why I called first. (name of potential customer), I hope to visit you at your convenience. Excuse me, are you free? Can I visit you?

"I have been busy these days, next quarter."

Yes, you must be busy managing such a big company. That's why I will call you first to confirm your time and not waste more precious time.

7: "I really don't have time."

Telemarketing skills: Facts have proved that you can develop this enterprise to such a scale, which proves that you are an efficient person. I'm thinking: you won't object to a system that can help your company save costs, save time and improve work efficiency, will you?

8: "You are wasting my time."

Telemarketing skills: If you see that this product will bring some help to your work, you certainly won't think so. Many customers spoke highly of our products in the "customer feedback receipt" sent back after using our products, which really helped them effectively save money and improve efficiency. There is no time to refuse you. You should use a concept that the busiest person is not necessarily a successful person, and successful people must pursue efficiency. )

9: "Just talk on the phone."

Telephone sales skills: I can visit you in 5- 10 minutes and give you a demonstration in person, so that you can better understand our products, right?

10: "I don't need it."

Telemarketing skills: I understood all your thoughts before you saw our information. This is one of the reasons why I want to visit you.

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Finally, when we have excellent telemarketing skills, we should slowly explore and accumulate more experience in our work. Gradually learn more about your own sales skills from practice. Salespeople should always keep enterprising, positive, enthusiastic and indomitable spirit.

1, telemarketing tips 1: You must know who you are calling.

2, telemarketing skills The second point: the tone should be stable, the words should be clear, and the language should be concise.

3. Key points of telemarketing skills 3: The purpose of the telephone is clear.

4. telemarketing skills point 4: clearly introduce yourself and your intentions within 1 minute.

5. Key points of telemarketing skills 5: Do a good job of telephone registration and follow up immediately.

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How to make a phone call effectively?

1. Get your phone number ready, make sure it's quiet around and there's nothing in your mouth, and consider the content, wording and tone of your speech.

2. If there is nothing urgent, don't call after work (no earlier than 9: 00 in the morning and no later than 5: 00 in the evening).

You should apologize to the other party for dialing the wrong number.

4. Introduce yourself and briefly explain the purpose and matters of calling. Ask and confirm the name, department and position of the other party. Record each other's conversations and confirm them.

If the other party is not in, and the matter is not important or confidential, please ask the person who answers the phone to tell him. Instead, you should ask the caller about the destination and contact information of the caller, or leave your contact information so that the caller can call back when he comes back.

6. Thank the other person or the person who answered the phone and say "goodbye" politely.

Of course, under normal circumstances, it is difficult to achieve strange sales at one time. We might as well divide it into three parts: the first telephone call, the second telephone follow-up and the third payment promotion.

The first call:

1, let the customer say yes, and don't give the customer a chance to refuse.

You can mention the product in the first call, but don't ask the customer if they need it, because the customer is very defensive in the first call. Just ask him if he needs it, and he will probably answer no immediately and then hang up. Try to ask customers some questions with positive answers.

At the end of the call, you must find a reason for the next call, so that the next call can go smoothly. Every time you increase communication, the chances of closing a deal will increase.

When you leave the customer's mobile phone number, make sure that the other party has recorded it to ensure that you can be contacted smoothly when the customer really needs it.

Second follow-up:

1 true lies

This is the core part of the sales process. A real lie is a fact that reminds you of insurance, but what you associate with is not a fact. For example, an advertisement can say that 90% people are satisfied with the product. In fact, he may have only surveyed 65,438+00 people, 9 of whom didn't say that the product was bad. Did this businessman lie? No, but what will we understand when we hear this?

2. avoid reality and be empty.

When your client asks some fatal questions, you can avoid his topic and say something that seems relevant.

3. Create an atmosphere where products are scarce and let customers cherish opportunities.

Customers must not feel that this insurance product is available anytime and anywhere, and must feel that the quantity is limited. At the same time, let the customer feel that the result he wants is hard-won, let him cherish and finally clinch a deal.

The third contribution:

Direct dunning may be offensive. You can gently urge customers to pay, it's useless for anyone not to pay.

It should be noted that after remittance, the remittance document should be faxed to the customer to prove the remittance. Giving the customer a reliable feeling will pave the way for his recommendation.

Learning from peers at any time is another important way to grow up quickly, but there are two important reminders:

1, Selling Xiaobai To grow up quickly, one must learn from the master, and both must be good at learning from each other. This is the fastest way to get started;

2. Call your peers, take notes at any time, and refine the keywords of the other party's speech after putting down the phone. After taking notes all the way, it is easy to find all kinds of dry goods.

The above is the process of sales, provided that the principle of good faith must be adhered to. Any responsible agent will succeed in the end, as long as you persist and work hard.

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