My World of Warcraft account was stolen! !

Step 1 Call customer service to apply for account freezing.

You can immediately call our customer service number 021-51189999 to apply for temporarily freezing your stolen account. Our customer service staff will ask you to provide your identity information to verify the ownership of the account and temporarily freeze the account. After receiving the request to freeze the account, GM will immediately block the account submitted by the user and kick it off the line at the same time. The specific steps to apply for freezing accounts are as follows:

Call our customer service number 021-51189999, and submit the region, service, account number, role and ID number when registering. After verification, we will register "freezing new account application" for users.

We will not freeze the application through the user account under the following circumstances: the ID number does not match; Role names of service accounts do not match; The account has been permanent /72 hours /3 hours, etc. If the account with permanent cancellation record has been re-certified by CDKEY, you can continue to apply for account freezing.

* The account freezing service is currently only applicable to emergencies after the account is stolen. We will gradually open more account freezing security measures according to the needs of players. Thank you for your support of our work.

Step 2: Get the password by email/mobile phone.

Enter the official homepage account management >> Send the password back to the page, log in to Jiuchengtong, and select email or mobile phone to retrieve it.

E-mail method: Your registered/certified mailbox will receive a "password retrieval" email, and you can directly modify the password through the link address in the email.

You need to use this service >> to authenticate and register your email address in advance.

Mobile phone method: Send "PWB" to 9009009 to retrieve the password. Every time the password is successfully retrieved, the fee is 1 RMB.

To use this service, you need to register in advance. Mobile phone binding operation, mobile phone binding is free.

* If your registered e-mail address is not available, you can download the following contents >> Fill in the application form for change of registered e-mail address completely, fax it to (02 1)5 1729885 or mail it to the Game Customer Service Department, Building 3, No.690 Bibo Road, Zhangjiang, Pudong, Shanghai (postcode: 20 1203).

* * If your mobile phone is lost, or your account is bound by hackers, you need to apply to cancel part of the service of your mobile phone. Please download >> Complete the application form for unbinding your mobile phone, fax it to (02 1)5 1729885 or mail it to the Game Customer Service Department, Building 3, No.690 Bibo Road, Zhangjiang, Pudong, Shanghai (postcode: 20/kloc-0

SMS customer service hotline: 02 1-5 1729608 accepts all kinds of SMS-related services.

FaxNo。 : 02 1-5 1729885, accepting mail modification, mobile phone unbinding and other services.

Step 3 unfreeze the account and log in to the game again.

When you successfully retrieve your account password, you may need to cancel the account freezing service you applied for after being stolen. The steps are as follows:

Call customer service at (021) 51189999. Our customer service will ask about your region, service, account number and role, so as to check the status of account freezing.

When registering, the customer service asks the user's ID number and submits a request to unfreeze the account. If the ID number is correct and submitted, we will unfreeze the user's account. If the ID number is incorrect and the submission fails, we will reconfirm the ID number to the user.

If the customer service can't find the record of the user's active account freezing, it will continue to query other freezing/freezing records and inform the user that the account freezing service can't be lifted for the time being.

* If your account has been queried during the theft and you have used any unauthorized third-party programs, you need to further communicate with customer service.

We can provide users with no more than a certain number of account freezing/unfreezing services every year. If you need to unfreeze, you may need to fax a copy of your ID card to (02 1)5 1729885 or mail it to the Game Customer Service Department, Building 3, No.690 Bibo Road, Zhangjiang, Pudong, Shanghai (postcode: 20 1203).

Step 4 Recovery of Virtual Objects and Roles

If you log in to the game again and find that characters and virtual objects have suffered losses, you can apply for virtual objects and role recovery services.

Good news! From now on, you will be able to contact GM directly and apply for virtual goods and role recovery services through in-game help!

According to the management rules for the recovery of characters and objects in Blizzard's game management rules, Blizzard will try its best to help users and provide opportunities to recover game characters and virtual objects no more than once a year without affecting the game environment.

Note: Only users with secret cards can apply for virtual items and character restoration.

Relevant application forms:

& gt& gt Registration Email Modification Application Form

& gt& gt Mobile Phone Unbinding Request Form

How to bind an account with a mobile phone? How to unbind the mobile phone service?

Retrieving Jiucheng password through mobile phone is a convenient wireless value-added service launched by Jiuchengtong. You just need to write a short message and send a simple code to the service number to get the password.

You only need to write a short message "PWB" to "9009009" on your mobile phone to get the password. The prerequisite for using this service is that the mobile phone must be bound to the account in advance. When you use your mobile phone to retrieve the password service, the system will automatically generate a new password and send it to you, and the old password will be invalid at the same time.

The password retrieved by the mobile phone can be used once every 30 minutes.

At present, the mobile phone password retrieval service is limited to China mobile users (China mobile users whose mobile phones and accounts have been bound), and China Unicom will open it later.

If you haven't bound your mobile phone account before, you can't retrieve your password through your mobile phone.

Mobile phone password retrieval service is charged by the article, 1 yuan/time. As long as it is not used, there is no cost.

You can "unbind" an already bound, please follow the following methods:

1. Fill in the user's mobile phone unbinding application form, please click here to view or download the mobile phone unbinding application form;

2. After completing the mobile phone unbinding application form, please attach a copy of your ID card and fax it to (021) 51729885;

After receiving the fax, we will check it strictly.

Precautions:

1 Mobile phone number can only be unbound 1 time.

How to restore virtual objects and characters?

If you log in to the game again and find that characters and virtual objects have suffered losses, you can apply for virtual objects and role recovery services.

Good news! From now on, you will be able to contact GM directly and apply for virtual goods and role recovery services through in-game help!

According to the management rules for the recovery of characters and objects in Blizzard's game management rules, Blizzard will try its best to help users and provide opportunities to recover game characters and virtual objects no more than once a year without affecting the game environment.

Located at: /support/tips.shtml# 104.

You can find the form to fill in, restore the role and equipment and the real phone number. If there is no real ID card, it will be very difficult to recover.