What should I do if my mobile phone has been unresponsive?

If you use a vivo phone, please refer to the following methods:

1. Clean up background applications.

Slide the bottom upward to pause entering the background, clean up the application background program and re-run the software;

2. System and application upgrades

It is recommended that you enter (Settings > System Upgrade) or (Settings >; My device > IQoUI version) Check whether the mobile phone system is the latest version, and open the vivo app store to upgrade the application to the latest version.

3. Clear application data

After application data backup ("mutual transmission" supports application data backup and recovery, click the webpage link to view the tutorial and download path), clear the application data and try again.

Method for clearing application data: Desktop (long press the application icon >; Application information > storage > clear data), which will clear application data, such as account login information, application usage data, local cache data, etc.

Special reminder:

①? Some data may not be supported when transferring to each other. Please check the backup details and tips to confirm whether the data was successfully backed up to avoid data loss.

②? If the data backup is unsuccessful, it is recommended to try other backup methods, such as cloud backup supported by the application itself; Wechat data can be backed up by using computer-side WeChat (official guide path of WeChat chat backup: WeChat >; Me > Settings > Help and Feedback > Chat > Chat Records > How to Back Up Chat Records);

③? Please do not manually add or delete the data in the "Interchange" backup package, otherwise an unrecoverable exception will occur.

4. Uninstall and reinstall the application.

Please back up the application data, press and hold the application icon on the desktop, click "Uninstall", and then download and install it again in vivo "App Store";

If none of the above methods can be solved, it may be that the Android version corresponding to the application is not suitable for the model. Suggest feedback to the application developer and wait for the application adaptation update. If you confirm the reasons for non-application adaptation, please bring your mobile phone and purchase certificate to vivo customer service center. Address of vivo Customer Service Center: Go to the APP-My-outlet of vivo official website /vivo Mall and select the current city to get the address and contact information of the service center. It is recommended to call in advance before going to avoid empty running, plan your trip reasonably and travel safely.