What conditions need to be met for Taobao buyers to complain about malicious harassment by sellers?

Conditions for initiating malicious harassment complaints:

(1) Non-Tmall transactions, within 0-15 days when the transaction status is "Transaction Successful";

(2 ) The buyer gave a neutral review and both parties have completed mutual reviews.

Malicious harassment refers to the seller's use of bad means to harass the buyer during or after the transaction, and hinder the buyer's rights and interests in satisfactory service. Buyers can initiate malicious harassment to defend their rights. If the rights protection is established, twelve points will be deducted each time; if the circumstances are serious, it will be regarded as a serious violation and 48 points will be deducted each time. Extended information

Evidence requirements for malicious harassment and rights protection: Rights defenders should state the reasons for rights protection and provide objective and effective evidence to prove that their rights protection content proves that the other party has malicious harassment. For example:

(1) A complete and clear screenshot of AliWangWang’s chat history;

(2) AliWangWang’s evidence number;

(3) Taobao site message Screenshot;

(4) Mobile phone text message photos.

Reference material: Taobao - Introduction to malicious harassment