Samsung user-specific tips

For the problem you described, we provide you with the following solutions.

Turn it off and charge.

Try turning it off and charging it to see if it improves.

Change the charging position

Change the charging position to ensure good contact with the socket and avoid slow charging caused by poor contact.

Standby charger test

If possible, use a spare charger to test it, or consider sending it for repair and inspection.

Uninstall third-party plug-ins such as charging doctors.

If a third-party plug-in such as charging doctor is installed in the mobile phone during charging, it is recommended to uninstall it first and then try again.

Check the charging interface

Check whether there are foreign objects, such as liquid or sundries, in the charging interface of the mobile phone. If so, it is recommended to send it for repair as soon as possible.

Back up important data

Back up important data, such as phone book, text messages and pictures, and then restore the phone to factory settings.