ZTO Express cannot find the logistics information. What happened?

If you can't find any logistics information, but you are not trapped somewhere. There are several possibilities:

1: The shipper didn't deliver the goods at all, but gave an empty bill number. Naturally there is no logistics information. This situation can be checked with the shipper to see if the goods have indeed been delivered.

2. The courier lost the courier after receiving the goods, which caused the courier to fail to reach the courier point and there was no scanning record, so there would be no logistics information. The information displayed is only that the courier company has received the parcel. In this case, you need to contact the sender and let the sender communicate directly with the courier company.

3. The sender has prepared the goods and informed the courier company to pick them up, but because the pickup time has passed, there is no logistics information (for example, the general courier company will not pick them up after 18: 30 pm). ?

Notes on receiving express delivery

Encourage the adoption of optimized delivery mode. In the community with intelligent express boxes, the delivery personnel are all registered and have passed the temperature measurement. After wearing masks and gloves, they will enter the community accompanied by the community property personnel and put them into the intelligent express box; In the community where there is no intelligent express box, the delivery personnel and the addressee shall determine the receiving method. For face-to-face delivery, the recipient must wear a mask and keep a safe distance before receiving the object.

Logistics, express delivery and other business premises are disinfected at least twice a day, and users who come to pick up the pieces are required to wear masks. Only when their temperature is normal can they clean up the mess. Strengthen the prevention and control management of epidemic situations such as distribution vehicles. All relevant enterprises disinfect delivery vehicles and express parcels at least twice a day.