New store must! General Voice Response Skills of Pinduoduo Customer Service

Online shop customer service has become the first impression of customers contacting the store. If customer service can reply to customers in time, customers can feel professional and enthusiastic, thus improving the conversion rate and transaction rate of goods.

Of course, at special times, such as early morning, we can set the robot to reply automatically. Let's introduce you to the method of automatic reply, and Mark up quickly ~

There are two common methods: prologue and commodity card.

Pre-sales opening remarks:

The buyer enters the store or sends a link to ask:

Honey, I'm glad to serve you. What questions do you need to ask?

Hello, dear, which product do you like in our shop? I can introduce you.

Dear, we are waiting for your visit online from 8: 00 to 22: 00, and the baby in the store can take photos by himself if he likes ~

Advantages of setting the opening remarks: It helps the store to quickly answer the buyer's doubts. When the buyer clicks on the question set by the store, the corresponding reply set by the store will automatically pop up.

The basic problem setting robot reply is equivalent to manual reply, which is beneficial to improve the reply rate.

How to set the opening remarks and frequently asked questions?

Enter the merchant management background-more customer service-message settings, and find my opening remarks and frequently asked questions to set.

Click Add Custom Question, create a new question, enter the question and the corresponding reply, and click OK after setting;

You can also enable, modify, delete and adjust the order of added questions;

Automatic reply of commodity card

What is the automatic reply of commodity card?

When the buyer sends you a commodity card, you can automatically reply to your set reply about the commodity.

? If the buyer is interested in a product, click Send the product on the customer service chat page.

The buyer sends a commodity card to the merchant, and the automatic reply about the commodity set by the buyer appears in the dialog box.

How to set the automatic reply of commodity cards?

Enter the merchant management background-more customer service-message settings, and find the product card to reply automatically.

Click Add Reply, check the product ID to enter the reply content, and click OK;

Merchants can modify and set the automatic reply of commodity cards | Edit: commodity ID and reply copy.

For goods that are not set, you can set a unified reply copy ~

The above is the automatic reply function of Pinduoduo robot. Next, Mavericks will share some pre-sale reply words for the questions that buyers often ask, hoping to help everyone ~

Do you have it in stock?

Dear, this baby you like is in stock, so you can take O(_)O~

Honey, I'm sorry! This baby is out of stock, or you can have a look at this. Both babies are of good quality, and the styles and prices are similar.

Is it genuine? (Choose words according to the situation of the store)

Dear, all our products are original and authentic, with guaranteed quality and support for testing!

Dear, don't worry, our products are all genuine, so you can rest assured to place an order ~

When will the goods be delivered?

Dear, I can arrange delivery for you within 48 hours after taking the photo ~

What express?

Dear, the default is to send a hundred times express! Orders before 6 o'clock can be issued normally today, and photos can be taken as soon as possible if you like ~

Dear, our store defaults to Best Express. Can you accept Best Express here? If not, we can arrange other express delivery for you, but you need to pay the postage!

What time does it arrive?

Dear, normal aging, usually about 3 days after delivery. You can check the goods carefully after receiving them. If you have any quality problems, you can return them unconditionally within 7 days.

Dear, it will be received within two days after delivery in Jiangsu, Zhejiang and Shanghai, and it will arrive about three days after delivery in other cities!

Can you give me a discount?

Dear, now all the goods in our store are at active prices, which is quite favorable.

Thank you for your approval of our products. This store is now giving back to its old customers at the cost price. There's no way to discount any more ~ ~ ~

Do you have any presents?

Dear, our family now gives you a beautiful package ~ (or other gift)

Dear, our store is doing activities now, and we will send XXX as soon as we place an order, with a daily limit of XX copies. Like to place orders quickly ~

Return and exchange problem

Honey, you can return the goods unconditionally within 7 days. We will bear the postage for the quality problem of your return order. If it is a non-quality problem, you will bear the postage for your return and the postage we sent for your replacement!

Ask quality questions

Dear, we are genuine shopping malls, and the quality is guaranteed. You can take pictures here with complete confidence!

What material is it?

This requires the merchant to answer truthfully according to the baby's materials and explain the product characteristics.

Concluding remarks

Thank you very much for your consultation. We will arrange delivery for you as soon as possible after placing the order. Please wait patiently!

Dear, if you have any questions, please contact our customer service in time to handle them for you ~ ~ Have a nice shopping!