12345 how long does it usually take to handle a complaint?

1- 10 working days. Hotline 12345 works seven days a week. For the accepted claims, the hotline 12345 can answer them on the spot, and answer them immediately. If you can't reply immediately or need to transfer it to the organizer, it will be transferred within 24 hours. At the same time, a "joint meeting system" was established. For the work order that is controversial and difficult to determine the responsibility, the competent department of hotline 12345 will take the lead in consultation with the establishment and judicial departments at the same level to determine the organizer and co-organizer. For accepted complaints, the Measures require that they be handled within a limited time. Among them, the consultation matters should be settled and answered within two working days, and no extension is allowed. Complaints should be settled and answered within 10 working days, and it is suggested to be settled and answered within five working days. Settle and reply within 3 working days, report matters, and settle and reply within 10 working days. In order to ensure that the demands of the masses are echoed, the method has established an automatic return visit mechanism. When the organizer solves the appeal, the hotline platform 12345 will also send a short message to inform the applicant.