Telephone skills of Unicom's outbound customer service

Make a preliminary judgment according to the caller's age (usually there will be customer information/everyone will say hello? And so on), at the same time pay attention to the environmental noise to judge the context, and then you can make the opening remarks.

Mr./Ms. xx, this is the xx outbound group (if it's a good time to disturb you)

At the same time, pay attention to the other party's reaction (if you are impatient, you must be straight, don't be wordy, because if you are impatient, once you hang up, there is no hope)

Calmly explain the user's current business status first, and then go to an inappropriate place (be sure to help rather than put forward what to do right away)

Generally, conditions such as price difference/preferential period are used to attract attention. Generally, some people will subconsciously ask (and some refuse to try first). Try it before buying. If you are still determined … well, give up decisively but don't hang up directly! ! This is basic courtesy!