2019 Logistics Customer Service Year-end Work Summary Sample

As the name suggests, logistics customer service is responsible for helping customers solve problems and answer difficult questions. I have been working in this position for a year. Do you have any summary? The following is the "2019 Logistics Customer Service Year-End Work Summary Sample" compiled by me for your reference only. You are welcome to read it. 2019 Logistics Customer Service Year-end Work Summary Sample (1)

The flying snowflakes bring the message of winter and bid farewell to the fulfilling and busy 20xx. Time always flies so fast. In the blink of an eye, 20xx has passed away without any sound! Over the past year, I would like to thank all the leaders and colleagues of the company for their strong support and help, which has made the customer service work progress smoothly. A brief summary is as follows:

20xx is a very unforgettable year for me. The content of the work has not changed much. The focus is still on communication with customers and collection of information, but the ideas and methods of work After making some adjustments, I felt the pressure and at the same time incorporated the joy of harvest.

Under the leadership of the department manager, all work gradually became formal and the planned maintenance tasks were successfully completed. As a customer service clerk, this year I focused on combining action with communication. After installation and repairs were completed, I followed up with phone calls, listened carefully to customer opinions and suggestions, and established electronic files for customers in a timely manner. The company unified them every month. The warm and inspirational text messages sent improved the company's service image and were well received by customers. Although the customer service work is relatively trivial, in the process, through extensive collection and study of other companies' service procedures, certain progress has been made in work organization and service specifications. After strict review and control of three-guarantee accessories and effective monthly accounting, the total amount of three-guarantee accessories this year was controlled within the plan, which was lower than last year; with everyone's joint efforts, the total charges increased, and the beginning of the year was successfully completed. developed economic indicators. In the process of communicating with customers, making cultural walls and effectively using network information platforms, I have developed my language communication skills and written expression skills. At the same time, I have fully realized my lack of knowledge and the need for continuous self-improvement. In terms of business capabilities, after more than a year of humbly studying, I have a full understanding of some products and accessories, but there are still many that are not very clear. In future work, I need to study hard and ask for advice humbly.

Although the work in 20xx is on the right track and has achieved certain results, there are more deficiencies, mainly a lack of positive and optimistic attitude, insufficient learning and attentive service to customers, and insufficient There is still a certain gap compared with experienced colleagues, and there is no substantial improvement in business capabilities. In future work, I will seriously sum up experience, overcome shortcomings, and strive to do a better job.

20xx was the most fruitful year in my career. Through Haibei training and expansion training, I got to know the team more clearly and analyzed myself more accurately. Time is always reincarnating, but the years are changing. In precipitation, in 20xx, I will devote myself to the new year's work with hard work and passion, surpass everything I already have and strive for an improvement in knowledge, while also working hard to increase potential value and achieve greater progress. 2019 Logistics Customer Service Year-end Work Summary Sample (2)

I entered the big family of the Logistics Department in 20xx. Looking back on this year, I can’t help but feel a lot of emotions: As a middle-level manager in charge of a department, I usually Not only must you be able to keep your head down while working, but you must also be able to check every detail of your work and summarize and analyze your experience when you look back. Only by focusing on how to improve work efficiency and standardize logistics work can we improve daily management levels and employees' operational skills, thereby reducing the occurrence of errors at work. Only by constantly improving the problems encountered in the work, constantly communicating with the team members, and learning from each other can the work be carried out further, reach a new level, and the management level enter a new chapter.

1. Main items completed during the work period

1. The new warehouse was completed and put into use in June 20xx, and the move-in and relocation of the outsourced rough warehouse were successfully completed as planned.

2. Complete the division and corresponding adjustment of the large area of ????the new warehouse site within the scheduled time, so that the materials can be fixed, measured, and positioned for storage management, which is more conducive to on-site material management.

3. In order to avoid the inefficiency of the loading personnel in stocking, it is planned that the forklifts will be delivered according to the loading plan, and the stocking personnel will confirm the model and quantity of the parts, and then package them for loading.

4. Unify the marked areas that exist when loading and preparing goods to further improve on-site management.

5. Make the following improvements in terms of quality and cost reduction: a. To prevent confusion of similar parts, use colored accordion bags to distinguish them; b. To save the cost of packaging materials, use existing The paper flat mouth special box was changed to a hollow flat mouth special box for recycling; c. The original injection connecting rod box was changed to a hollow box; d. To prevent the crankshaft from being misplaced and bumped, small hollow slats were added to it during packaging. wait.

6. In 20xx, in response to two frightening incidents of forklift truck overturning of blanks due to illegal driving by forklift drivers, we learned lessons from them, reset the driving route for forklifts entering the workshop, and improved the forklift operating procedures and reward and punishment system. This effectively reduces the probability of safety accidents.

7. Under the command and help of department leaders, the logistics team's business was re-divided in June. The current finished products strictly follow the "first in, first out", and the load rate has reached 98%, with comprehensive services and on-site supporting facilities. Greatly improved.

8. Improvement of blank delivery: From the previous situation of waiting for materials due to untimely input to the current strict control of material delivery according to the production plan.

2. Points to be improved

1. The positioning of finished product warehouse and blank warehouse is not perfect enough, and many unreasonable things need to be further improved.

2. Further efforts are needed to improve the efficiency of key personnel.

3. Some adjustments and improvements can be made to the job arrangement.

4. Before the long holiday, employees’ discipline is loose, and supervision and education must be further strengthened.

5. Forklifts sometimes speed up, and active education and publicity are needed to provide correct and necessary guidance.

3. Work that needs further improvement in 20xx

1. The placement and management of the new warehouse.

2. Safety operation requirements and specifications for forklifts and load-out loading.

3. Anti-rust work for finished product inventory.

4. Promotion and improvement of rough iron boxes.

5. Design and development of special templates for some finished product packaging styles.

6. Improve the efficiency of key personnel.

The continuous improvement of the warehouse is inseparable from the careful care and guidance of the company and department leaders. At the same time, we would like to thank all colleagues for their strong support and cooperation. At the moment of waving yesterday, we will usher in the new year and express our gratitude to all colleagues. We are neither arrogant nor arrogant about the achievements we have made in the past. We will strive to be the best at the shortcomings of the past through unremitting efforts. We will use actions to prove our efforts. We know more clearly that joy comes from progress and success comes from hard work. For the better development of the company and department, and for the realization of personal values ??and dreams, let us work together to create a brilliant tomorrow! 20xx is a brand new year and a year of self-challenge. We will work hard to correct the shortcomings of the past, do a better job in the new year, and contribute to the development and progress of the company. 2019 Logistics Customer Service Year-end Work Summary Sample (3)

It has been more than a year since I entered xx Logistics and became a customer service specialist. On the occasion of the New Year, I would like to make a summary of my work here. I hope I can There will be greater progress in 20xx.

I have never had any experience in logistics before, and I am worried that I will not be able to integrate into the customer service work. However, from the first day I entered the company, the company has always emphasized the principle of "working together and aiming high". The corporate culture, relaxed and harmonious working atmosphere, and the patient guidance of Manager xx and colleagues in the customer service department enabled me to adapt to the company's working environment in a short period of time and become familiar with the company's entire operating process.

In the work of the customer service department, I have been strictly demanding myself, doing every task assigned by the leadership in a serious and timely manner, and humbly learning from my colleagues, drawing on many of their good working habits and experience accumulated at work. The company pays attention to time limits and commitments, so when our customer service personnel accept, track, inquire and confirm the receipt of goods, they must be in the spirit of the company, speak appropriately, be courteous, and be very careful. I will also strengthen my study of business knowledge and continuously improve and enrich myself. I hope to be able to take charge of my own role as soon as possible and make more contributions to the company. However, I also made some mistakes at work, so I will consider it more comprehensively when dealing with various problems to prevent similar mistakes from happening. Here, I would like to thank Manager xx and all my colleagues for their timely reminders and corrections to the mistakes I made in my work.

After becoming a formal member of xx company’s customer service, I have a deeper understanding of the work of customer service, and I have made relative progress in handling problems and emergencies. First of all, I think "carefulness" is the most important thing in customer service work. For example, when accepting applications, you must get as much detail as possible about the goods information and customer requirements; when registering and making inquiries with the operation department, you must understand as much detail as possible. The actual status of goods in transit and arrival, and the ability to speculate and judge the subsequent situation based on this information, and be able to give concise answers to customer inquiries to satisfy customers.

Discover problems at work, find out the causes, find solutions to the problems, and continuously improve and improve. Therefore, it is very important to pay attention to the details of logistics work. Secondly, don’t be subjective. If any abnormal situation occurs that is inconsistent with the past, you must observe calmly, do not deal with it blindly, and implement it carefully. Instead of emphasizing "self-centeredness", we should emphasize "overall interests first" and carry forward the spirit of "I obey when someone is in charge, and I am responsible when no one is in charge" at work. For example, when accepting orders, responding to customers, and receiving instructions from leaders, do not do things based on subjective imagination, but follow the steps, and simple things must be taken seriously. I remember there is a saying that goes like this: "If you do simple things repeatedly, you can't stop success when it comes." For logistics, success means punctuality, accuracy and efficiency. Again, be brave enough to take responsibility. Work is about being a person first and doing things later. Character determines destiny, attitude determines everything, and communication solves everything. You must be brave enough to take responsibility when problems arise. For example, if you make an error when placing an order, or if things are not handled well when you are on duty at the weekend, it is okay to say "Sorry, I entered it wrong" or "I am on duty". Otherwise, it is not good for everyone to bear it together. . Don't shirk responsibility if something goes wrong. Talk about the situation at that time and the reasons why it happened. Let everyone learn from it together to avoid making the same mistake next time. Maybe the leader will praise him for being honest and a good employee. This will also ensure peace and unity between departments. Don't be emotional at work. When there are any "blockers" at work or unhappy things in life, don't get emotional and don't affect your work or others. Treat colleagues and leaders as friends and express your thoughts and suggestions. Because you will deal with unexpected things at any time, you must have a normal heart and a kind heart in logistics work. Will what you say hurt others, will there be conflicts, etc.? To increase the sense of collective honor and enhance the collective Cohesion.

Finally, regular or irregular internal and external training. Qilai's strategy is changing, and the ability requirements to implement the strategy are also changing. Therefore, employees should communicate with each other about work and life, communicate ideas, conduct business training for employees (such as masters training apprentices), and conduct all-round quality training. Such as aviation knowledge training, internal experience exchange, external visits and learning, logistics management training, etc. The benefit is that the company has high-quality talents and can adapt to the current development and changes, while the employees can better enrich themselves, complete their work better, and contribute more.

Treat the company as your home and save every bit of energy. Treat colleagues as friends and enhance team members’ spirit of cooperation and collective cohesion.

If you use your heart and energy in one place, I think our xx company will definitely be better! 2019 Logistics Customer Service Year-end Work Summary Sample (4)

Time flies, and more than a year of Sinotrans life has passed quickly. Since starting work, under the careful cultivation and guidance of the unit leaders, and through my continuous efforts, Whether in terms of thinking, study or work, great progress and huge gains have been achieved.

Ideologically, consciously abide by our company's rules and regulations, and insist on participating in every company training. I have devoted myself to study and work with a rigorous attitude and positive enthusiasm. I have been disappointed by my ordinaryness, and I have been confused by the day after day. However, the increasingly fierce social competition has also made me fully understand He realizes the importance of becoming an outstanding worker with comprehensive development of morality, intelligence and physical fitness, and at the same time actively moves closer to the party organization.

In terms of study, we must strictly demand ourselves, rely on our strong pursuit of professional knowledge and skills, correct our work attitude, and integrate theory with practice. In addition to the study of professional knowledge, we also pay attention to the expansion of knowledge in all aspects. Extensively dabbled in knowledge from other departments and disciplines, thereby improving their own strengths in one specialty and multiple abilities and ideological and cultural quality, including learning to develop good living habits in life, living a fulfilling and organized life, and having a rigorous attitude towards life. and a good life style, be enthusiastic and generous, honest and trustworthy, willing to help others, have your own good principles of doing things, and be able to get along with colleagues. Since my major is not related to the logistics industry, I have never given up on learning theoretical knowledge and business knowledge. While learning theory, I also connected practical work at work with theoretical knowledge to make the theoretical level easier.

At work, I have been responsible for customs declaration work and assisting colleagues in various positions since 20xx. I have been working in the operation center and am mainly responsible for data declaration and document customer service. No matter where I go, I strictly demand myself, study my business hard, and strive to become an expert. It is with such a firm belief that I have become proficient in customs declaration, warehouse receipt statistics and other businesses, and have become an all-round data clerk in the data team.

Remember, when I first joined the logistics industry, in order to master the logistics business as quickly as possible, I arrived at work more than an hour early every day. In addition to my dedicated work attitude, I was also active in various activities organized by the company. Responsive, often participate in various activities organized by the unit and gatherings of colleagues.

Here is a brief summary of the positions that I have engaged in and are currently engaged in. The data clerk of the operation center is mainly responsible for the registration, sorting and distribution of customs declaration data. The specific content mainly includes four aspects:

1. Declaration and printing of customs declaration forms.

2. Distribution of customs declaration information, modification and printing of warehouse receipts, supplement of information on warehouse receipts (commodity codes and sub-measurements), statistical entry of workload, yellow receipts and receipts after customs review Distribution of green orders after supplementary information.

3. Track and sign the verification form of the customs declaration form (change from acceptance status to declaration status), and print out the customs declaration form, warehouse entry receipt and warehouse exit receipt for the customer's later processing of tax refund and write-off.

4. Registration and distribution of transfer driver’s books, receipt and distribution of manuals

Due to my lack of experience at the beginning, I have made these mistakes during my work. However, during more than a year of working as a data clerk, I have made some achievements and progress through unremitting efforts. I have become familiar with and mastered the operating procedures of relevant positions and accumulated certain experience. I have a more comprehensive and comprehensive understanding of the company's processes. In order to gain specific knowledge and understanding, I have exercised my alertness to discover document problems and the ability to solve them in a timely manner at work. I have completed the work tasks carefully and meticulously, assisted in speeding up the circulation of documents, and cleared customs as soon as possible.

Finally, what I want to say is that as a member of our company, we have always adhered to the concept of small gains and greater contributions. The direction of future work: carry forward the spirit of hard work and hard work. Faced with the complex and heavy tasks of supervision, we are not afraid of hardship and take the initiative to find things to do. We must be diligent with our eyes, mouth, hands and legs. We must actively adapt to various difficult environments and hone ourselves in heavy work. Will, increase talents; carry forward tireless enterprising spirit.

Strengthen learning, have the courage to practice, read a lot of books, pay attention to collecting all kinds of information while studying from books, and absorb various "nutrition" extensively. At the same time, pay attention to learning methods, correct learning attitude, improve learning efficiency, and strive to cultivate yourself with solid knowledge. Theoretical skills, dialectical thinking methods, correct ideological viewpoints, and down-to-earth work style. Strive to do a better job and establish a good image of the company.

The above is a summary of my thoughts and work over the past year. If it is not comprehensive or accurate, I invite leaders and comrades to criticize and correct it. I have always believed in the saying "No matter how bright a match is, it will only produce a light as big as a bean. But if you use one match to light a pile of matches, they will burn brightly." I hope to use my bright youth to ignite the passion of everyone around me and inspire my colleagues to contribute, make progress, make contributions and build careers together for our cause.