17090 152945 What is the purpose of posing as China Mobile to make a satisfaction questionnaire?

This behavior may be fraud. If someone claims to be a staff member of China Mobile and asks you to provide sensitive information such as personal information or bank card information, please don't provide it easily. China Mobile usually doesn't ask you to provide personal information or conduct investigation by phone or SMS.

If you receive such a call, you can hang up the phone directly or confirm with the official customer service hotline of China Mobile (10086). If you have provided personal information or sensitive information to these people, please contact the bank or relevant institutions in time to ensure the security of your account.

In addition, if you often receive similar calls, you can add the corresponding blocking number or blacklist it on your mobile phone to avoid being harassed. At the same time, you can also report such fraud to the local industrial and commercial bureau or consumer association to protect the rights and interests of yourself and others.