About the etiquette of calling.

Telephone is widely used in our daily life. Because we don't meet directly, we basically rely on voice, intonation and so on. Then do you know the etiquette of calling? Next, I will tell you the etiquette of calling.

The principle of calling

1、? Three-minute call rule? ;

(1) In general, the total time of each call is less than 3 minutes;

(2) When making a phone call, you should consciously simplify the content and try to be concise;

(3) This principle is required by civil servants in many countries as a system.

2、? The principle that the bell cannot ring three times? .

Etiquette of calling and answering the phone

Answer the phone after two rings. Don't delay. Pick up the phone and say the first thing first? Hello? . If the phone rings four times, pick up the phone and say to the other party: Sorry to have kept you waiting. This is a polite gesture, which can eliminate the unhappiness of waiting. If the phone content is important, make a phone record, including company name, caller's name, conversation content, date, period, other party's phone number, etc.

Second, the opening remarks of the phone will directly affect the attitude and views of customers on you. Pay attention to using polite expressions when making a phone call, such as? Hello? 、? Please. 、? Thank you? 、? May I trouble you? Wait a minute. When talking on the phone, be kind and clear, that is, don't put on airs and be charming.

Third, when making a phone call, ask politely:? Is it convenient to talk now? Consider each other's time. Generally speaking, it is better to call home after dinner or in the afternoon on rest days, and it is better to call the office around 10 in the morning or after work in the afternoon, because these hours are more free and suitable for business talks.

4. When making a phone call or answering a phone call, don't talk to others if the other party doesn't leave, and don't put your hand behind the receiver to talk to others. If necessary, apologize to the other person and ask him to wait, or talk to him later.

When the person the other party is looking for is not here, don't send a message casually, so as not to cause unnecessary trouble. If necessary, you can write down his phone number and name so that you can call back.

Sixth, learn to talk to people. When we answer the phone, we should always say:? Okay, okay. 、? All right, all right. Wait, be sure to use it well, or it will be counterproductive. According to the identity, age, occasion and other specific circumstances of the other party, the coping style is different.

7. Politeness before hanging up should not be ignored. Before you hang up, say: Can you give me some advice? 、? I'm sorry to bother you in your busy schedule? Wait, it will make a good impression on each other.

Eight, try not to make personal calls in the office, if you receive personal calls in the office, try to shorten the call time, so as not to affect others' work and damage their professional image.

Telephone etiquette taboo

I. Five Taboos

1, don't talk to female colleagues about people who work together.

2. Don't call to influence others to use the phone.

Don't chat on the computer and think others don't know.

Don't pretend that you don't understand the words omitted between colleagues in the office before.

5. Don't stick to your point of view too much. Nothing in the world is too absolute.

Second, the phone taboo

Telephone taboo is an important part of workplace etiquette taboo. In business communication, it is not allowed to use? Hello, hello? Or? Who are you looking for? As? Meeting ceremony? . Especially not allowed to check each other rudely with your mouth open? Hukou? , ask people assiduously? Who are you looking for? ,? Who are you? , or? What happened?

In case the other party dials the wrong number or the line is connected, be polite and don't lose your temper? Play attitude? . In order to confirm whether the other party has the wrong number, you should report yourself first. Home? , and then tell me the phone number is wrong. If the other party apologizes, should it be used politely? It doesn't matter? Deal with it instead of teaching others a lesson? Grow eyes next time? 、? Take a closer look. Okay.

If possible, don't be afraid to ask the other person if he needs to check the phone number for him. If you really do this, you may even take the opportunity to promote the good image of this unit to treat people with courtesy.

Friends who work hard in the workplace must understand the taboos of workplace etiquette and learn how to avoid these problems skillfully. Only in this way can you avoid the embarrassing situation in the workplace and help to increase others' goodwill towards you, thus avoiding the embarrassment in the workplace.

Matters needing attention in using mobile phones in public places

(1) It's not advisable to speak loudly like nobody's watching. When the signal is not good, you can change the call location or use other communication methods, and you can't talk loudly;

(2) In venues, cinemas, theaters, concert halls, libraries, exhibition halls and other places that need to be kept quiet, actively turn off the machine or put it in a vibration mute state; If you receive a call, you should answer it in a place that does not interfere with others;

(3) Don't use your mobile phone while driving or flying. Don't use mobile phones at gas stations.

Etiquette of sending and receiving mobile phone messages

(1) When it is necessary to keep quiet in public places, or when communicating with people, modulate the message receiving prompt tone into silence or vibration;

(2) Don't view or edit short messages when talking with people;

(3) The text used in writing and sending short messages is standardized, accurate and clear-cut. It is best to leave a name at the back of the short message content to let the recipient know the sender;

(4) Do not edit and send illegal or unhealthy short messages, and do not forward uncertain information at will. You can advise or warn the sender to stop sending when you receive a bad message.

Basic telephone etiquette of hotel receptionists

1. Thanks for calling back.

Telephone conversation can't convey meaning through expression activities. Therefore, if you speak English incorrectly, it will easily lead to misunderstanding. The basic coping principles are as follows, which must be kept in mind.

1) The phone rings three times. You must answer it.

2) clearly and quickly quote the names of hotels and departments.

3) Give your name and ask if you need help.

4) Answer the phone in a natural voice, not too loud and don't shout.

5) Be gentle and polite when answering the phone.

6) Listen to the other person carefully and feel his mood at that time.

7) Let the other person know that you really want to help him.

8) Don't let the other person wait for information or other things.

9) When you know each other's surname, please call them by their first names. (For example: Mr. Wang/Zhao Nvshi)

10) Use polite expressions.

1 1) Prepare a pen and paper to remember the employment.

12) Repeat complete and short information to the other party to confirm whether it is accurate.

13) clarify all possible errors.

14) Thanks for calling.

2. Answer external calls and hotel internal calls

Outside call:

Good morning, * * * Hotel * * Yes, what can I do for you?

Good morning, this is * * * Hotel, and I'm * * *. Can I help you?

Internal telephone:

Good evening, Concierge * * * Yes, what can I do for you?

Good evening, Concierge, this is * * *. Can I help you?

3. Received a phone call with the wrong number.

When you receive an outside call with the wrong number, you should take the following measures:

Me? I'm afraid you have the wrong number. This is * * * Hotel, 5888-5888.

I'm afraid you dialed the wrong number. This is 833 1-952 1, * * * Hotel.

If the guest dials the wrong department extension number, he should immediately transfer to the department he wants to contact.

This is the concierge desk. Me? I'll transfer your call to the restaurant reservation department.

This is the concierge. I'll transfer you to a restaurant to make a reservation.

Me? I'm afraid this is a direct line. We can't transfer your call to the western restaurant. Would you please dial 5888-58 12?

Sorry, this is a direct line. We can't transfer you to the hotel western restaurant. Please dial 5888-58 12, ok?

End the conversation

The end of a phone call is as important as the beginning. Especially about the service of receiving guests, so the words used at the end of the conversation should be concise and powerful, leaving a good impression on the guests, and it is best not to say goodbye.

Thank you for calling.

Thank you for calling.

We look forward to your reply.

We look forward to your reply.

We look forward to serving you.

We look forward to serving you.