A woman in Hunan ordered a takeaway and took a needle. The merchant said that she could get a refund if she received favorable comments. How to treat this phenomenon?

The pace of life is getting faster and faster now. In order to earn more income, I have to work overtime, and even it is difficult to find time to cook. But people can't always work on an empty stomach, so many people will choose to order takeout. After all, the cost of take-out will be lower than that of cooking, and the time will be faster, so take-out is indispensable in people's daily life. But a woman in Hunan took a needle when she ordered takeout.

First, the Tibetan needle in the takeaway

Women in Hunan don't have time to cook because of their busy work. When it's time to eat in Russia, they order takeout on the ordering platform. As usual, the lady picked up the takeout to eat, but in the process of eating, the lady found something strange. I checked the information and it turned out to be a needle. This discovery surprised the lady. She was afraid that if she didn't eat it, her mouth would feel uncomfortable.

Second, the merchant said that praise can be refunded.

The lady contacted the takeaway merchant for the first time and asked the other party to handle the matter. Unexpectedly, the merchant did not actively deal with this matter, but asked for praise first and then refund to the customer. When this happens, customers naturally don't want to. No matter what the reason, it is already the dereliction of duty of the merchant to find something that should not exist in the food. Foshan Jiayou and Zan offered customers a refund, which neither customers nor bystanders could agree with.

Third, businesses should take responsibility.

As a businessman, we must first ensure food safety, and at the same time we need to check the working environment. It is a very bad thing for customers to eat needles in food, and it is also detrimental to the image of businesses. As a merchant, we should actively deal with this matter, sincerely apologize to this customer and make corresponding compensation, and also need to improve our own safety awareness.

Takeaway is simple and convenient, but its sanitary environment is really worrying. As a company, we should prevent such things from happening again.