What should I do if I fail to retrieve the WeChat password complaint?

Complaints about the failure to retrieve the software password can be solved by re-appealing, contacting customer service and verifying through other channels.

1. Re-submit the complaint: confirm whether the complaint information is complete and accurate. If there is an error, you can resubmit the complaint.

2. Contact WeChat customer service: Call WeChat customer service to explain the problem and provide relevant certificates for help.

3. Verify the identity through other channels: for example, verify the identity and retrieve the password by binding the mobile phone number and email address.