Share the detailed process of refund for underage users of Love between Light and Night. How to retire under age?

The detailed process of refund for minors in Love of Light and Love of Night, how to refund for minors in Love of Light and Love of Night, I believe many friends are not clear about this piece. Next, Bian Xiao will introduce the detailed process of refund for minors in Love of Light and Love of Night, and how to refund for minors in Love of Light and Love of Night. Interested friends can come and find out.

Share the detailed process of refund for underage users of Love Between Light and Night.

How can the love between light and night be refunded?

Description of refund process

(1) Historical Payment Inquiry

In order to ensure that the minor user himself, accompanied by the guardian, reads and accepts these refund rules and related contents on the refund page, and completes the follow-up operation of the refund page, the minor user himself must first complete the account login and the verification of the minor user and guardian; After completing the above verification, underage users can query payment information.

2. Minors' authentication: Minors click "Authentication" and complete the authentication according to the prompts and instructions; The information filled in by the minor in this link will only be used by Tencent to confirm the minor's application for refund and cancel/stop the login of the account on the refund page.

3. Guardian verification: The guardian fills in a valid guardian mobile phone number, and Tencent will send a verification code to the guardian mobile phone. Please fill in the verification code in the SMS on the refund page on the premise of carefully reading and confirming the verification code. The information filled in by the guardian in this link will only be used to receive the verification code and Tencent to confirm the guardian's knowledge and confirmation of minor users' related behaviors.

4. Inquire about payment information: After completing the relevant verification, minor users can inquire about the payment amount of the account on iOS and Android when the minor recharge function is stopped on the refund page. Because the data of iOS and Android are not interoperable, Tencent will present account payment on iOS and Android respectively, and minor users need to refund on iOS and Android respectively.

(2) Confirm the refund scheme:

For the game accounts of minor users in relevant channels (mobile QQ or WeChat, as well as Android or iOS), minors can choose the refund method (limited to the corresponding application window) to apply for a refund, and handle the above accounts accordingly. Among them, there are two refund schemes: "full refund and cancellation of number" and "refund has taken effect on limited rights, keep account and stop logging in"

1. Details of "Full Refund and Cancellation Number":

Refund amount: Tencent will fully refund the historical actual payment amount of the account in the game before 00:00 on August 26th, 20021year, including the amount of the account during the public beta and the amount of the account during the pre-launch test, but only the amount paid by the minor himself through the formal channels authorized by Tencent. The specific refund amount is subject to the specific refund amount displayed on the refund page.

Account Cancellation: When underage users choose the scheme of "Full Refund and Cancellation Number", they need to know the rules of game account cancellation prompted by Tencent according to the guidelines, confirm to accept the relevant account cancellation agreement, complete the selection of refund method and route, and fill in relevant information; After the minor user clicks "Confirm Collection and Generate Receipt", the user needs to confirm the relevant information again according to the prompt; After reconfirmation, the relevant refund application will be officially uploaded, which also means that the user confirms to immediately cancel the account of the corresponding channel (referring to mobile QQ or WeChat, and Android or iOS), and Tencent will implement it accordingly. After minor users reach the age of 18, they can use this account again to register and log in the game according to the original channel, but there will be no game progress record in this account.

Application window period: minor users can choose to complete the refund application with the scheme of "full refund and cancellation of number" within 90 days after the refund page goes online (no later than February 5, 202 1 65438+23:59:59) (the receipt is regarded as the completion of the refund application).

2. Specific contents of "returning limited rights and interests, keeping account number and stopping login":

Refund amount: as of 0: 00 on August 26th, 20021year, the amount corresponding to the time-limited rights and interests (limited to the currently valid monthly cards and columns) purchased by minor users on this account. Among them, for the monthly cards that have been purchased on the account and are valid in the current cycle, Tencent will refund the actual payment amount of each 1 monthly card that is currently valid (if it is less than 1 month, the monthly card fee will be refunded at the amount of 1 month, up to 4 months); Tencent will refund the columns that have been purchased in the account and are currently valid (that is, the columns in the current cycle when applying for a refund) according to the actual payment amount in the column of 1. The specific refund amount is subject to the specific refund amount displayed on the refund page.

Keep the account and stop logging in: If the minor user chooses the scheme of "returning the effective limited rights, keeping the account and stopping logging in", the user needs to complete the selection of the refund method and route and fill in the relevant information; After the minor user clicks "Confirm Receipt and Generate Receipt", the user needs to confirm the relevant information again according to the prompt, and formally upload the relevant refund application after confirmation. At the same time, it means that minor users confirm to immediately stop using the account to log in the game on the corresponding channels (mobile QQ or WeChat, as well as Android or iOS) until the user reaches 18 years old. After the underage user reaches the age of 18, he logs in the game through the original channel with his account again, and the data in the account will be the same as when he stops logging in; The returned time-limited authority will not be recovered, but will continue to consume until it expires; Minor users who have reached the age of 18 and whose time-limited rights and interests have not expired when using their accounts to log in to the game through the original channels can continue to enjoy the relevant rights and interests.

Application window: Minor users can choose to complete the refund application within 90 days after the refund page goes online (no later than February 5, 202 1 65438+23:59:59) with the scheme of "limited rights refund has taken effect, keep the account and stop logging in" (generating a receipt is regarded as completing the refund application).

Remarks:

1. The game accounts of all minor users of this game will not be able to log in when the minor stops logging in (00:00:00 on September 25th, 20021year) until the minor users reach the age of 18; If the minor user has cancelled the account of the relevant channel before the launch of this function, or has confirmed that he has stopped using the game account to log in to the relevant channel, his account in the relevant channel will no longer be affected by the launch of this function. If the minor user's game account is cancelled or stopped logging in, and the account is logging in to the game, the account will automatically cancel the game.

2. If the minor user does not choose the relevant refund scheme to handle the game account in the relevant channels (mobile QQ or WeChat, as well as Android or iOS) within the application window of any of the above refund methods, it is deemed that the user agrees to follow the policy of "no refund, reservation" after the expiration of 90 days (as of 202 1, 65438+23:59:59 on February 5).

The mode of "no refund, keep the game account" specifically means that Tencent will not refund the game account of minor users in relevant channels (mobile QQ or WeChat, as well as Android or iOS) for recharge, and the game account of relevant channels will not be able to log in when the minor stops logging in (202 1). After the user reaches the age of 18, he logs in the game through the original channel with his account again, and the data in the account will be the same as when he stopped logging in. If the account has limited rights, it will continue to be consumed until it becomes invalid; If the user has reached the age of 18, and the relevant time-limited rights and interests have not expired when using the account to log in to the game according to the original channel, he can continue to enjoy the relevant rights and interests.

If the minor users of this game don't pay and recharge through the formal channels authorized by Tencent before the game stops the online recharge function for minors, the game accounts of these minor users will also be processed in the way of "no refund, keep the game accounts"; If these underage users (including their guardians) want to cancel their accounts or stop using their accounts to log in to the game, they can handle it according to other documents, and the relevant provisions on account cancellation and stop using in the refund scheme in these Rules are not applicable.

3. If the game is terminated before the underage users reach the age of 18, Tencent will make a delisting announcement in accordance with the requirements of relevant laws and regulations, and will give the underage users (excluding underage users who have cancelled all game accounts in any channel) corresponding disposal according to the delisting announcement. The specific scope and disposal plan of underage users shall be subject to the announcement.

4. These refund rules are only for minor users affected by the "minor stop logging in" policy, and the related refund is also limited to the amount paid by these minor users through the formal channels authorized by Tencent.

If the user of this game wants to cancel the account of this game, stop logging in, get a refund, etc. Beyond the scope of this refund rule, please ask the relevant users to act according to other documents; For example, underage users want to get a refund when they recharge their consumption in out-of-game scenes (such as Xinyue). It is suggested that relevant users can contact the product/service customer service related to the above scenes with valid vouchers and apply for a refund separately.

(3) Confirm the refund path:

The refund way is affected by the payment method, and minor users can choose one of the two refund ways as the way Tencent pays the refund to them (or their guardians). Among them, the refund path has two forms: "return by original payment method" and "return by registered bank card number".

1. Return by payment.

Refund scope: the cash payment part (that is, the part that minor users pay in cash through formal channels authorized by Tencent), and the specific amount is subject to the refund page;

Refund method: minor users choose the original payment method to return the goods on the refund page, submit and complete the refund application (subject to the corresponding receipt), and Tencent will return the goods in the original way within 60 working days after the receipt is generated, at which time Tencent will be deemed to have completed the refund;

2. Return the registered bank card number

Refund scope: cash payment part and Q-coin payment part (that is, the part that minor users recharge in the formal channels authorized by Tencent in cash and Q-coin respectively; In order to avoid ambiguity, it also includes underage users recharging in regular channels authorized by Tencent during the pre-beta payment test of this game. The specific amount is subject to the refund page;

Refund method: minor users choose to register the bank card number on the refund page to make a refund, fill in the bank account number and other information according to the prompt and complete the refund application (subject to generating the corresponding receipt). Tencent will refund the bank account filled in by the user within 180 working days after the receipt is generated, and Tencent will be deemed to have completed the refund at that time;

Remarks:

1. Due to the payment method, two refund paths may make the account get different refund amounts. Players can choose according to their own situation; In particular, the recharge amount paid by minor users in Q coins and the recharge payment made by minor users in the regular channels authorized by Tencent during the pre-beta payment test of this game cannot be returned by the original payment method, so please choose the refund path carefully; Under such circumstances, if minor users still choose the original route to return, Tencent will not implement the original route return with the corresponding amount, and Tencent will not make other compensation for this.

2. Minor users need to choose the refund path according to the tips on the refund page and complete the filling and confirmation of related matters.

If minor users choose to return the registered bank card number, they should fill in the bank account information of the user or his guardian (the bank account information is only used for Tencent to pay a refund to the bank account and check the refund receipt). Users (including their guardians) should ensure the accuracy of the bank account information filled in and ensure that the bank account filled in by them remains valid within 180 working days after the receipt is generated, so as not to affect the normal collection;

The refund page is under development. The above page is a draft development process for reference only.

(four) confirm the receipt and generate a receipt:

1. Minor users complete the selection of refund method and route and the confirmation and filling of relevant information according to the relevant guidelines on the refund page. After clicking "Confirm receipt and generate receipt", the user needs to confirm the relevant information again according to the prompt; After reconfirming the relevant information, the relevant refund application will be officially uploaded, and Tencent will handle the account in relevant channels according to the refund scheme and refund path selected by the user.

The aforementioned minor users reconfirm that the link is irreversible, and the refund application cannot be modified again after it is officially uploaded. Please carefully confirm that your decision and submitted information are accurate, and then click OK.

After the refund application is officially uploaded, a corresponding receipt will be generated, which is regarded as the end of the user.