How to retrieve the lost oppo phone records?

If you have started the cloud service and successfully backed up, you can back up and restore it in the following ways. If you haven't enabled the backup function of cloud service, we suggest you call the official service hotline of OPPO at 950 18 for consultation, or take the purchase voucher to the local official customer service center of OPPO, and our engineers will handle it for you.

Official cloud service backup and recovery method of mobile phone data

What can the official cloud service do for you?

1) The official mobile cloud service provides you with 5G cloud hosting for free.

2) With the backup function of cloud service, data such as SMS, call records, settings, application list and layout can be stored in the cloud, and the existing backup data can also be restored to the mobile phone to prevent the loss of mobile phone data.

3) Use the cloud service synchronization function to securely store your photos, videos, contacts, notes and other data, and synchronize them to the cloud service cloud.heytap.com in official website and other cloud service-enabled devices in real time, which is convenient for you to manage data quickly.

Different versions of ColorOS may be backed up in different ways. Please judge the system version of your device first. After entering the phone "Settings > About Phone > ColorOS Version" to check the system version, you can back up and restore data according to the following corresponding scheme:

ColorOS 1 1 should be operated according to the scheme 1.

ColorOS 1 1 and above shall be operated according to scheme 2.

Scheme 1: It is applicable to the following versions of ColorOS 1 1.

Support backup types: SMS, call records, system settings, etc.

Support synchronization types: photo album, contact, note, recording, etc.

1, specific backup operation path:

① Manual backup

Go to mobile phone (settings) > cloud service (APP) > cloud backup > manual backup > start backup. After clicking the Start Backup button, the cloud service will immediately back up your selected data to the cloud. Manual backup of the same device will keep 3 successful backup records for you.

② Other data types are synchronously stored in the cloud.

Enter the mobile phone (settings) > cloud service (APP) > turn on all data synchronization switches with one button/manually turn on the data switches to be synchronized > start synchronization. When the synchronization switch is turned on, the data you selected will be automatically synchronized to the cloud when connecting to WLAN. After the synchronization is completed, view the management cloud hosting on the home page and view the synchronized data.

Note: Before deleting the local data or restoring the factory settings, you must cancel the OPPO account to prevent the cloud data from being deleted at the same time. The mistakenly deleted data can be recovered in the cloud recycling station.

2. The specific operation path of data recovery:

① partial recovery of backup: go to mobile phone "(Settings) > cloud service (APP) > cloud backup > click" backup record > Start recovery "to recover the previously backed-up data.

② partial synchronization recovery: go to mobile phone "(Settings) > Cloud Service (APP) > Turn on all data synchronization switches with one button/manually turn on the data switch to be synchronized > Start synchronization, and synchronize the data in the cloud to the local area.

3. Daily backup: automatic backup (optional)

Go to "(Settings) > Cloud Service (APP) > Cloud Backup > Automatic Backup" of the mobile phone, and turn on the automatic backup switch. When the mobile phone is turned on and connected to WLAN, the data you selected will be automatically backed up to the cloud once every 1 day. Automatic backup of the same equipment will keep 3 successful backup records for you.

Scheme 2: It is applicable to OS versions below Color OS 1 1.

ColorOS 1 1 and above support backup recovery content: whole machine backup.

1, specific backup operation path:

① Manual backup

Go to mobile phone "(Settings) > Cloud Service > Cloud Backup (APP) > Backup Now" and click the Backup Now button, and the cloud service will immediately back up your selected data to the cloud. Manual backup of the same device will keep 3 successful backup records for you.

2. The specific operation path of backup recovery:

① Backup recovery

Go to mobile phone (settings) > cloud service > cloud backup (app) > click "backup record" > start recovery "to recover the previously backed-up data.

3. Daily backup: automatic backup (optional)

Go to "(Settings) > Cloud Service > Cloud Backup (APP) > Automatic Backup" of the mobile phone, and turn on the automatic backup switch. When the mobile phone is turned on and connected to WLAN, the data you selected will be automatically backed up to the cloud once every 7 days. Automatic backup of the same equipment will keep 3 successful backup records for you. After this number is exceeded, automatic backup will overwrite the oldest backup records.

Troubleshooting recovery and backup problems

1) Considering that using mobile data network for cloud backup will consume more data traffic, it is recommended to use cloud backup for backup or recovery when connecting to WLAN.

2) When backing up or synchronizing the mobile phone, please ensure that it is fully charged. When the battery is less than 20% in the uncharged state and less than 10% in the charged state, mobile phone data cannot be uploaded to the cloud.

3) The cloud hosting capacity is insufficient, and data cannot be uploaded. When your storage space is insufficient, you can increase the scale of cloud hosting by upgrading cloud hosting; You can also free up storage space by deleting the stored contents.

Click to use the cloud service APP to back up and restore mobile phone data.

(Note: This link can only be opened on mobile phones; If the link cannot jump normally, please manually open the cloud service APP on your mobile phone. )