Housing and Construction Bureau's complaint telephone number 123 19.

The complaint telephone number of Housing and Construction Bureau is 123 19, which is a national public service telephone number for the construction industry determined by the Ministry of Construction and the Ministry of Information Industry, covering public transportation, water supply, gas supply, heating, illegal construction and other aspects. It has been used in about 20 cities across the country with good results. In the past, such service hotlines were varied, and the 14 industry was the 14 hotline, which was inconvenient for people to remember.

1996 after Publicity Department of the Communist Party of China, the State Council state Council office for rectifying state affairs and the Ministry of construction jointly promoted the experience of social service commitment system of Yantai city construction Committee, local construction systems improved service attitude and quality, and maintenance and supervision telephones were announced to the public one after another. Residents living in medium-sized cities need to remember dozens of telephone numbers related to the construction system, which brings inconvenience to people's lives. 1998, the Steering Committee of the Ministry of Spiritual Civilization put forward the goal of "building a national unified service hotline with the support of relevant departments after several years of system construction practice".

In 200 1 year, the Ministry of Construction held a site promotion meeting of the national construction system service hotline in Qingdao to promote five types of service hotlines, such as 9811.

Article 41 of the Constitution of People's Republic of China (PRC)

People's Republic of China (PRC) citizens have the right to criticize and make suggestions to any state organ or state functionary; Any state organ or state functionary has the right to lodge a complaint, accusation or report to the relevant state organ for illegal or dereliction of duty, but shall not fabricate or distort facts to make false accusations or frame up.

For citizens' complaints, accusations or exposures, the relevant state organs must find out the facts and be responsible for handling them. No one can suppress it, and no one can retaliate.

People who have suffered losses due to the infringement of civil rights by state organs and state functionaries have the right to compensation according to law.