What to do if an airline cancels a flight

Through my personal experience and subsequent understanding of relevant laws and regulations, I have summarized the following remedies for flight cancellations:

1. When encountering a flight cancellation, you must first distinguish between reason. Is it the carrier's own fault or non-carrier's fault?

2. If it is the carrier's own fault, you must negotiate with the airline (carrier) in a timely manner to resolve the flight cancellation issue based on your appeal. If you apply for a refund or change of ticket, the relevant fees will be borne by the carrier.

3. If it is due to non-carrier reasons, you should promptly book other flights based on your itinerary; and based on your demands, negotiate with the airline (carrier) in a timely manner to resolve the flight cancellation issue. If you apply for a refund or change of ticket, part of the fees will be borne by the carrier. If you purchase delay insurance, you can also get some compensation.

4. No matter whose cause it is, your response must be timely. Because flight cancellations often involve many passengers, if you respond slowly, you may miss the best solution.

5. Since the situation of each airline is different, it is important to negotiate with the airline. Your demands determine the outcome of your negotiation, so it may be useful for you to master some relevant laws and regulations.

The following are excerpts from some relevant laws and regulations:

Contract Law

Article 112 If one party fails to perform its contractual obligations or fails to perform its contractual obligations, In compliance with the agreement, if the other party has other losses after performing its obligations or taking remedial measures, it shall compensate for the losses.

Article 113 If one party fails to perform its contractual obligations or performs its contractual obligations inconsistently with the agreement, thereby causing losses to the other party, the amount of compensation shall be equal to the losses caused by the breach of contract, including after the performance of the contract. The benefits that can be obtained shall not exceed the possible losses that the breaching party foresees or should have foreseen when entering into the contract.

"China Civil Aviation Domestic Transport Rules for Passengers and Luggage"

Article 23 When a flight is canceled, advanced, delayed, the route is changed or the carrier is unable to provide the originally scheduled seats, the passenger If you request a refund, the departure station should refund the entire ticket price, and the stopping place should refund the entire ticket price for the unused segments. No refund fee will be charged.

"Normal Flight Management Regulations"

Article 29 After a flight departure delay or cancellation occurs, the carrier or ground service agent shall provide passengers with food and accommodation services according to the following circumstances :

(1) If a flight is delayed or canceled at the place of departure due to aircraft maintenance, flight allocation, crew and other reasons of the carrier itself, the carrier shall provide passengers with meals or accommodation and other services.

(2) If a flight is delayed or canceled at the place of departure due to weather, emergencies, air traffic control, security inspection, passengers and other non-carrier reasons, the carrier shall assist passengers in arranging meals and Accommodation is at the passenger's own expense.

(3) If a domestic flight is delayed or canceled at a stopping place, regardless of the reason, the carrier shall provide meals or accommodation services to the stopping passengers