How to reply to the bad review of the US group takeaway?

How to reply to the bad review of the US group takeaway?

Food raw material problem

The food is foreign, the food is not fresh, and it still has diarrhea.

1, honey, are you better? None of us want to see this happen. If there is something wrong with our food, we will take full responsibility. My name is XX. Please feel free to contact me if you have any questions. Get well soon!

It's really a pity that your feedback really reflects that everyone's gastrointestinal sensitivity is different, which makes you have a bad experience. Our store queues up every day, with an average of about 400 people per day and a maximum of 700 people per day. Every day the ingredients are sold out on the same day, and the fresh ingredients are redistributed the next day. The storage time of ingredients in the store is super short and will not be overnight. If there is something wrong with the ingredients, 400 people should not have stomach upset. However, the customer is God, and we always hope that every diners who come to our store can be satisfied. We have been working hard for this goal.

3. Hello, I'm really sorry to bring you a bad experience. As soon as we received your feedback, we reported this problem to our regional head. Please contact us by telephone: XXXXXX will coordinate and solve it for you as soon as possible, and apologize again.

4. Dear customers, hello, thank you very much for choosing a small shop. We are very sorry to make you feel unhappy during the meal. It is our duty to provide customers with green, healthy, safe and assured food. Your feedback on ingredients is very important. I am very sorry for the trouble caused by such problems. If it is convenient, please leave your phone number or call me directly. My name is XX, and I am the manager of the restaurant. I hope you can contact me and give us a chance to improve and save. I'm sorry to bother you. I wish you a happy life.

5. Dear customers, I'm sorry! The problem of ingredients is not only your concern, but also the store attaches great importance to it. Xxxxxx is my phone number and micro signal. I hope to get in touch with you. If you verify the problem, you have yourself to blame! Thank you for your feedback!

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