Taobao virtual number cannot be delivered. How to communicate with customers?

Taobao virtual number cannot be shipped. Communication with customers is as follows:

1. new customers: when receiving such customers, respond quickly and politely, answer customers' questions quickly, and let them feel the professionalism of service, such as size recommendation, style matching recommendation, activity introduction, etc.

2. Old customers: buying this kind of products for the second time. Their replies are more humane, emotional and familiar with customers. In addition, professional services increase stickiness and enhance the reputation of brands and services.